Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• I have upgraded my Windows Media Player from 10 to 11 and encountered problem with synchronization and detection of unit by PC? What could be the problem?
• What type of music files does the player support?
• MP3 Primer General Information on MP3
• Does my player support audiobooks from Audible.com?
• How to delete songs or recordings from my player?
• I have WMP11 on my PC and encountered problem while trying to install WMP10 from the installation CD.
• I have Windows Media Player 11 installed on my PC, and I would like to roll back to Windows Media Player 10. What should I do?
• Windows Media Player displays an error THIS VERSION OF WINDOWS MEDIA TECHNOLOGIES IS INCOMPATIBLE WITH THIS VERSION OF WINDOWS. FOR MORE INFORMATION, VIEW THE MICROSOFT WEB SITE. when trying to install WMP10 over WMP11.
• How to create MP3 from my own CDs?
• What is the average play time of the player's battery?

Before you buy (5)

• I have upgraded my Windows Media Player from 10 to 11 and encountered problem with synchronization and detection of unit by PC? What could be the problem?
• What type of music files does the player support?
• MP3 Primer General Information on MP3
• Does my player support audiobooks from Audible.com?
• How to delete songs or recordings from my player?

Getting started (2)

• I have WMP11 on my PC and encountered problem while trying to install WMP10 from the installation CD.
• I have Windows Media Player 11 installed on my PC, and I would like to roll back to Windows Media Player 10. What should I do?

Use and Learn (18)

• Windows Media Player displays an error THIS VERSION OF WINDOWS MEDIA TECHNOLOGIES IS INCOMPATIBLE WITH THIS VERSION OF WINDOWS. FOR MORE INFORMATION, VIEW THE MICROSOFT WEB SITE. when trying to install WMP10 over WMP11.
• How to create MP3 from my own CDs?
• What is the average play time of the player's battery?
• The player's display shows: PLAYER PROBLEM! CONNECT TO PC
• How do I copy songs on CDs to my player?
• How do I clean my player?
• How do I download music from my computer to my player?
• How to transfer audiobook from Audible.com to the player?
• How do I navigate in an audio book from Audible?
• How do I delete songs from the player?
• Where can I download music?
• How to use the bookmark feature in Audio books?
• How do I switch my player on or off?
• How do I connect the player to my computer?
• Does the player support Windows 7?
• How do I create a playlist with Windows Media Player 10?
• How do I switch between automatic and manual synchronization in Windows Media Player?
• What is Windows Vista™? And does my player support it?

Software and firmware (1)

• How do I upgrade my player with the latest firmware?

Software upgrade (1)

• How long does firmware update take?

Tips and Tricks (3)

• The memory capacity of the player is smaller than that stated. What is it all about?
• How can I charge my player without a PC?
• Are there any tips to conserve battery power and maximize playtime?

Troubleshooting (8)

• Why is my player not detected by the device manager?
• The player is frozen or hangs.
• Why can't I see albums on my player?
• My player has no power or is locked up. What’s wrong?
• Why is there no sound when the Play button is pressed on my player?
• I can't find the music I transferred to my player.
• Why aren't the song titles and filenames (ID3 tags) properly displayed on my device?
• My PC does not recognize my player. What could be the problem?

Service and Repair (1)

• How do I restore my player to the factory settings?

Dispose or Recycle (1)

• How do I dispose or recycle my player?