Troubleshooting & repair

Is your product not working as it should? Find the solution here.

Software and Firmware (1)

• Cannot convert .avi files with the Arcsoft Media Converter

Performance (2)

• Cannot find transferred images on my GoGear player
• Files removed from my Player, but I have no free space

Error notifications (3)

• WMP cannot convert the file format required by Philips player
• Error 1628/1607-Failed to complete script based install
• "SP" or "Service Pack" error when loading the CD supplied with my Philips player

Functionality (2)

• My Philips player skips some tracks
• Not all files transferred to my Philips player