• Due to an IT system upgrade between June 29th and July 7th our standard shipping times will be extended.  All orders placed between these dates will resume shipping after July 7th 

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    The battery of my Philips Hair Groomer/Clipper drains out very quickly

    If the battery of your Philips Hair Groomer/Clipper is running out quicker than you expected, follow our troubleshooting advice to solve this issue.

    Groomer has not been fully charged

    Before using your Philips Groomer for the first time, make sure you charge it completely. For appliances with a Ni-MH battery, normal charging time is 1 hour, however, we advise charging them for the first time for 3 hours. Depending on the model of your groomer, there may be a charging indicator on its display. When this indicator signals that the battery is almost empty, recharge your groomer.

    If your groomer does not have a battery indicator then you should charge your device when it is running slower than usual or when you are no longer satisfied with the trimming speed. A fully charged groomer can be used multiple times before it needs to be recharged.

    Note: Charging instructions may vary per groomer model. Please consult your user manual to get specific charging advice.

    You have thick hair

    If you have very thick or long hair on your head and/or beard your Philips Groomer will require more effort to trim or cut them. In this case, the groomer’s battery may run out quicker than usual.

    To ensure you have enough battery for a full trimming session, use a fully charged groomer.

    The groomer's cutting unit is dirty

    Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance.

    Before cleaning your groomer determine if it is washable or is only suitable for dry cleaning. 

    Washable groomers
    These have a tap or shower symbol printed on them. To clean these devices, take off the attachments and cutter and clean the area underneath it with water.
    Do not use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer.

    Non-washable groomers
    These devices have a crossed-out tap symbol printed on them. These appliances cannot be washed with water. When you remove the attachments, clean the area underneath it with the small brush provided with it or use a cotton swab.

    Non-washable groomers with washable attachments
    Some Philips Trimmers are not washable, however, their attachments can be washed. For these devices take off the attachments to wash them off. Make sure the attachments are completely dry before putting them back on the groomer. 
    Watch the instructional video below to learn how to clean such devices. 

    For more detailed instructions of your particular model refer to the user manual. 

    Cleaning the cutting unit of Philips Groomer
    Play Pause

    Groomer is not oiled

    We recommend oiling your groomer every 6 weeks. You can apply a few drops of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil.