My Parent Unit won't turn on

Check whether the battery for your Philips Avent Premium Connected Baby Monitor Parent Unit is fully charged.

If not, first check and make sure you're using the original Philips adapter provided with your monitor. This adapter is designed to meet your monitor's charging specifications, and using other adapters may impact performance.

If you're using the correct adapter but your battery is still low, do the following. 

1. Plug in the power adapter and connect it to the Parent Unit (image 1).
2. If the Parent Unit is off, the display will wake briefly and show an image of a baby in a crib with the Philips shield logo (image 2). The onscreen charging indicator also changes to orange to indicate your device is charging (image 3).
3. Next, the onscreen image briefly changes to a battery icon (image 4) for around 5 seconds to indicate charging is in progress and then turns back off.
4. After the screen turns off, you can now turn on the parent unit. To turn it on, press and hold the on/off button for around 2 seconds (image 5).