Join more than

7 million people

who have counted

on  Lifeline  to

feel safer


The new standard in personal emergency response

We’re committed to improving quality of life for seniors and their families. In fact, we lead the industry with AutoAlert, the most widely adopted and proven fall detection technology in the U.S. today. Our medical alert systems give seniors the always-on support they need to live healthy, independent lives. And our comprehensive suite of services helps people face a wide range of age-related challenges with dignity and ease.

Why Lifeline?

You don’t want anything to get in the way of your independence. Not an accidental fall. Not a medical issue. Not caring loved ones concerned about you living alone. With Philips Lifeline Medical Alert Service, you get fast, easy access to help 24 hours a day, 365 days a year. So you can continue to enjoy life in the comfort of your own home – and have the freedom to go anywhere with confidence.


How Lifeline works    

A fast response cycle

Get help in three easy step

Summons help


You’ll be connected to Lifeline’s Response Center when you push your Lifeline help button or use the app on your smartphone. If you have AutoAlert, it can automatically call for help if detects your fall.

Hear a reassuring voice


A caring Lifeline Response Associate will quickly access your personal profile, assess the situation, and identify your location through the in-home Communicator, GoSafe pendant, or smartphone app.

Know help is on the way


The Lifeline Response Associate will contact the help you want – a neighbor, family member, or emergency services – and will follow up to confirm that help arrives.

No long-term contract. No cancellation fee. No landline phone line needed. (Wireless Communicator available)

See what users say about the Lifeline


You’re never alone. All you do is push that button and there’s always someone. 



We’re thrilled because she can stay in her house. If she falls, we’re alerted right away. It’s a huge comfort.”



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View our products & services


Staying safe, independent and sharp as you age are goals many of us share. Choose from three unique medical alert services for on-call assistance 24/7.



GoSafe medical alert system offers 24/7 emergency assistance both inside your home and out—for confidence anywhere you need it. It even includes AutoAlert, the most proven fall detection technology in the country.

Order Today Online or Call 1-800-380-3111


Learn more

HomeSafe Standard


Our standard medical alert system is an affordable way to maintain your independence, while being prepared in the event of an emergency.

Order Today Online or Call 1-800-380-3111


Learn more

HomeSafe with autoalert


This proven medical alert service with AutoAlert can automatically call for help if it detects a fall. Even if you can’t push the button yourself.

Order Today Online or Call 1-800-380-3111

Learn more

Lifeline response app


If you have a smartphone, you have all the equipment you need. Just download the app and take Lifeline with you wherever you go.

Order Today Online or Call 1-800-380-3111

Learn more


Compare our safety solutions to help decide which solution is best for you.



Lifeline Response App


Coverage at home
Coverage away from home


Help button

Waterproof pendant
Waterproof wristband
HomeSafe Standard only
Includes AutoAlert fall detection
HomeSafe with AutoAlert only
On-the-go communication

In-Home Communicator

Landline connection
Wireless connection
Self-installation available
Professional installation available


24/7 access to Response Center
Month-to-month billing

Contact us for more information


For order by phone call:


1-800-380-3111 or email us and our representatives will get back to you the next business day.



For Product and Technical Support


Phone: 1-800-635-6156