Join more than

7 million people

who have counted

on Lifeline

to feel safer


The new standard in personal alert services

We’re committed to improving quality of life for seniors and their families. In fact, we lead the industry with AutoAlert, the most widely adopted and proven fall detection technology in the U.S. today. Our medical alert systems give seniors the always-on support they need to live healthy, independent lives. And our comprehensive suite of services helps people face a wide range of age-related challenges with dignity and ease.


  • AutoAlert has reported twice as many falls as standard medical alert systems
  • AutoAlert has summoned help for 30% more severe falls that required hospital transportthan standard medical alert systems
  • People with one or more medical conditions have 20% more falls than healthy individuals

    Claim is based on number of subscribers. AutoAlert does not detect 100% of falls. If able, users should always push their button when they need help. Based on Philips Lifeline subscriber analysis of falls between Jan 2010and July 2014

"The fact that it detects falls
is of tremendous value to us."

- HomeSafe with AutoAlert
Customer and Caregiver


How Lifeline works    

A fast response cycle

Get help in three easy step

Summons help


You’ll be connected to Lifeline’s Response Center when you push your Lifeline help button or use the app on your smartphone. If you have AutoAlert, it can automatically call for help if detects your fall.

Hear a reassuring voice


A caring Lifeline Response Associate will quickly access your personal profile, assess the situation, and identify your location through the in-home Communicator, GoSafe pendant, or smartphone app.

Know help is on the way


The Lifeline Response Associate will contact the help you want – a neighbor, family member, or emergency services – and will follow up to confirm that help arrives.

No long-term contract. No cancellation fee. No landline phone line needed. (Cellular Communicator available)




If you've fallen, time is of the essence.


Our data shows that 3 out of 10 seniors having a sever fall can’t or don’t push their personal alert pendant. This potentially leads to much longer time on the floor after a fall, which can worsen a seniors condition and potentially even their ability to live independently.

View our products & services


Staying safe, independent and sharp as you age are goals many of us share. Choose from three unique medical alert services for on-call assistance 24/7.



GoSafe medical alert system offers 24/7 emergency assistance both inside your home and out—for confidence anywhere you need it. It even includes AutoAlert, the most proven fall detection technology in the country.

HomeSafe Standard


Our standard medical alert system is an affordable way to maintain your independence, while being prepared in the event of an emergency.

HomeSafe with autoalert


This proven medical alert service with AutoAlert can automatically call for help if it detects a fall. Even if you can’t push the button yourself.