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    • Free shipping

    • 2-5 business day delivery

    • 30 days return guarantee

    Philips' coronavirus response

     

    At Philips, the health and safety of our customers and employees is our top priority. During this difficult time, surrounding the outbreak of the coronavirus we are taking all the necessary precautions to ensure this. 

     

    We are closely monitoring guidelines from the World Health Organization (WHO) and local authorities, and continuously updating our measures accordingly. 

     

    Our online store is open as usual. Although these are challenging circumstances, we are doing our utmost to continue to provide you the experience you expect from us.

    Delivery

     

    Our warehouses and distribution partners are taking extra hygiene precautions for safe delivery to your home. We are constantly monitoring the situation and working very closely with our partners to ensure that all appropriate health and hygiene standards are adhered to.

    Returns

     

    Our returns process remains available via FedEx.  Contact our call center to initiate the process to receive a label.  Attach return label to the package and drop it off at a FedEx location. 

    Consumer Care

     

    Our Consumer Care agents are available to support you. It may be that operating hours are modified, or you might hear some additional background noise during the call. The agents are working from home to ensure their health and safety. 

    Self-help options are available here 24/7, or find your contact options here.

    Service & Repairs

     

    Due to prevention measures from local governments, many of our local service and repair centers are temporarily closed or operating reduced hours. The service centers that are operating are taking extra hygiene precautions.

    The measures we are taking are for the health and safety of all. This is our main priority. We appreciate your understanding during this unprecedented situation.

      FAQs

      Can I still place an order on the Philips website?
      Yes, the Philips website is fully operational. You may continue shopping online. 

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      Will my order be delivered on time?
      Delivery times may be affected by the impact of measures being taken. Your order will be delivered as soon as possible. We will keep you informed along the way. To prevent delays, we recommend that you enter your home shipping address instead of a work address that may be closed for business.

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      What if I need to return a purchase?
      You can return your order 30 days from the date of purchase for all products.  You can return your product free of charge during this period.

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      Is it safe to receive packages?

      We have added extra safety precautions in our warehouses. We advise you to wash your hands after receiving any package. 

       

      WHO advises that the “likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”   

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