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    Returns

    Attention
    Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.
    Attention
    Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.
    Attention
    Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.
    Attention
    We are currently experiencing a high volume of calls. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.
    Attention
    Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
    Attention
    Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.
    Attention
    Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.
    Attention
    Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.
    Attention
    Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.
    Attention
    Please be aware that some of our Subscription Members may have received email messages regarding old or already completed shipments. This is due to an IT issue and these messages can be disregarded. No action is required from your side. Our apologies for the inconvenience!
    Attention
    If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update.

    Returns

    How do I return a product?

    You can return your product for free within 30 days from purchase. Simply follow the below steps. Do you need to exchange or return a spare part? Please contact us instead.

     

    1) Contact Philips Online Store Call Center for requesting a refund, reporting details for refund requests (damaged, unsatisfied, wrong delivering etc.) - 1-866-309-3263 (Toll-free) 9am-9pm EST, M-F.

    2) The call center will send you the return order number and shipping label for the product to be returned (the shipping label is only needed if you choose FedEx as shipping carrier)

    3) When the returned product is received, a return confirmation email will be sent to you

    4) Once the returned product is received and checked, the refund is going to be issued and a refund confirmation email will be sent to you 

    5) The refunded amount will be transferred to the original card that was used to purchase that product. 

     

    Please note: we will refund the relevant part of the purchase price for that product together with the shipping cost you paid. Please ensure you send all original parts. 

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    What are the return conditions?
    Not completely happy with your purchase? No problem. You can return your order within the first 30 days. The product must be returned clean and in its entirety, together with its original packaging.

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    What shall I do if the product is defective?
    In the unlikely event that you have a defective product, you have the right to return it within the Return Guarantee period. Please keep all the packaging materials, accessories and warranty information that accompanies your product as this may be needed should there be a fault. If you choose to return the product, please always contact the Philips Online Store Call Center by phone - 1-866-309-3263 (Toll-free) 9am-9pm EST, M-F. The advisor will help you with the necessary steps.

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    What shall I do if the product was damaged in transit?
    If the carton or contents have been damaged in transit, you can return the item(s) to us within Return Guarantee period for exchange.
    Please check that your order is correct at the time of delivery, make sure that the product carton is sealed and unopened. If you are unhappy with the state of delivery, please do not accept it and ask for the delivery agent to return the products to us. Please always contact the Philips Online Store Call Center by phone - 1-866-309-3263 (Toll-free) 9am-9pm EST, M-F. An advisor will help you with the necessary steps.

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