In cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Canadian Standards Association International (CSA International), Philips Consumer Electronics is voluntarily recalling select Hewlett-Packard Company (HP) L2035 flat panel monitors sold in North America.
Problem: A ground clip incorrectly installed within the inside back plastics panel of the monitor, posing a potential for an electric shock hazard.
Product: HP L2035 Flat panel monitor: P9614A#ABA, P9614W#ABA, P9614X#ABA within the serial number date range of CNP352xxx through CNP423xxx.
How to determine if your L2035 monitor is part of recall:
Please follow the steps below to determine if your monitor falls within the serial number (Manufacturing) date range listed above. Check the serial number of the unit either by using the On Screen Display (OSD) or by viewing the label on the back of the monitor. Before using either method of serial number identification, please read and follow the instructions below. Until you determine that your monitor is unaffected, do not touch exposed metal surfaces (i.e. stand mounting bracket, or the base). There is a possibility for electrical shock hazard.
Serial Number Identification through the monitors "On Screen Display" (OSD) for HP Model L2035:
1. Press the Menu button (Located to the immediate left of the Power LED indicator)
2. Select the Advance Menu option.
3. Press the Down Arrow button five (5) times and select the "Management" option.
4. Press the Down Arrow button three (3) times and select the "Serial Number" option.
5. The Serial number will now be displayed. Please document this serial number and check to see if it falls within the serial number range listed above.
6. Press the Menu button three times to close the OSD window. (OSD window will automatically close at the selected time chosen in the OSD Control submenu. 1 to 60 seconds)
Serial number identification by viewing the label on the back of the monitor:
1. Unplug the power cord from the wall before proceeding.
2. Check the serial number on the back of the monitor to see if it is in the affected range.
If your monitor is within the affected serial number range, check for a Green dot (sticker) on the back of the monitor near the HI-POT label. Be sure to unplug the power cord from the wall, before checking the rear of the monitor. If a Green dot is present, this will identify that the monitor is not affected and no action is needed. If a green dot is NOT present contact the HP L2035 Recall Helpdesk at the Toll Free number listed below.
Serial Number Date Range: CNP352xxxx - CNP423xxxx
The serial number consists of the letters "CNP" followed by a 3 digit number, followed by 4 characters that may be any mix of letters or numerals. Thus, if the three digit number immediately after the initial letters "CNP" is any number from 352 up to 423 inclusive, the monitor may be affected.
If your serial number is NOT in the affected serial number range, or if a green dot is present on the back of the monitor, no action is required.
North America (USA, Canada) = 1-800-334-5144
You were mailed this Recall Notice because you were identified as a possible owner of the recalled HP L2035 flat panel monitor.
You were identified by Hewlett-Packard or one of their channel partners.
This recall is limited to L2035 monitors (Model: P9614A, P9614W, P9614X) within the following serial number range: CNP352xxxx through CNP423xxxx. The serial number consists of the letters "CNP" followed by a 3 digit number, followed by 4 characters that may be any mix of letters or numerals. Thus, if the three digit number immediately after the initial letters "CNP" is any number from 352 up to 423 inclusive, the monitor may be affected.
Exposed metalwork on some of the L2035 monitors within the serial number range, CNP352xxxx through CNP423xxxx, may not be properly grounded, but instead maybe connected to hazardous voltage. Consequently, an electrical shock could occur upon contact with the stand mounting bracket (Arrowed in Figure 1a) or the monitor base (Arrowed in Figure 1b), or any conductive parts in contact with either of these.
Stand Mounting Bracket of the L2035 Monitor
Base of the L2035 Monitor
No injuries have been reported. Hewlett-Packard received one report of a L2035 flat panel display that had the improper grounding issue. It was discovered by a technician during installation.
Check the serial number of the monitor using one of the two methods described in FAQ 7. You may either visit the www.recall.philips.com website or call the HP L2035 Recall Helpdesk for more information.
Until you determine that your monitor is unaffected, do not touch exposed metal surfaces (i.e. stand mounting bracket or the base). There is a possibility for electrical shock hazard.
First Method: On Screen Display (OSD)
If your monitor's serial number falls within the affected serial number range, check for a green dot sticker on the back of the monitor, near the HI-POT label (Figure 3) located next to the serial number. Be sure to UNPLUG THE POWER CORD FROM THE WALL, before checking the rear of the monitor. A green dot indicates that the monitor is not affected.
If you determine that your monitor may be affected, leave it unplugged, and contact your local HP L2035 Recall Helpdesk or visit the Philips Recall website at www.recall.philips.com for further actions. A technician may be dispatched to your location for onsite testing or a replacement L2035 monitor may be provided.
We strongly recommend you keep the monitor unplugged. However, if you choose to continue to use the monitor, please review the hazard described in FAQ 4 above. If your monitor serial number is NOT in the affected serial number range, or if a green dot is present on the back of the monitor, no action is required.
No. Only an authorized service or repair technician may test the monitor for this issue.
The screening takes about 2 minutes per monitor, depending on the installation. Special configurations, such as rack-mounted monitors may take longer.
We strongly recommend you keep the monitor unplugged. However, if you choose to continue to use the monitor, please review the hazard described in FAQ 4 above.
You can visit the website www.recall.philips.com for more information. Requests for replacement or screening can only be done via the local HP L2035 Recall Helpdesk. The relevant telephone numbers (of the local HP L2035 Recall Helpdesk) are indicated per country on the websitewww.recall.philips.com.
You should be contacted within 24 hours of your notification to us regarding your monitor replacement or screening. You should receive your replacement displays within 5 business days. If you have more than 5 monitors, we will make arrangements with you for either an onsite visit to screen the monitors, or monitor replacements.
If you no longer have the L2035 flat panel display you may ignore this notice.