Augusta University Health (AU Health) was looking for a way to improve performance and optimize workflow. They requested patient throughput assessments and a staffing review to achieve their goals.
The Philips consultants analyzed key areas including ambulatory access, bed management, care facilitation, cardiac Cath/EP/GI labs, emergency department, perioperative services, and professional services. The goal was to optimize patient throughput across the enterprise.
Seventy (70) recommendations were developed and reviewed with senior management. The team collaborated to agree upon the following projects:
These efforts paired with research and data analytics provided data-driven decision support. Several program initiatives with action plans were agreed upon in a review session with AU Health leadership.
The Philips team performed a comprehensive analysis of the current organizational structure and suggested methods of improvement. Processes included:
Workforce optimization opportunities were identified to enable enhanced labor efficiency with predictable resource planning and improved staff productivity and satisfaction.
Seventy (70) recommendations were reviewed in a facilitated workshop. *Please note, not all of these projects have been completed.
Program priorities acknowledged by AU Health leadership for critical performance improvement in healthcare included*:
Donna is a recognized expert in the healthcare industry in the areas of process improvement, strategic planning and positioning, operational management, organizational and project management, change management, and transformational leadership. She has extensive experience managing challenging complex projects and change initiatives.
Learn more about our Performance Improvement and Clinical Consulting Services
Lisa helps hospitals and healthcare systems identify operational and financial performance improvement opportunities. She collaborates with clients to shape measurable indicators and guide organizations through planning, implementation, and sustaining clinical performance improvement to advance the patient experience, eliminate waste, and reduce costs.
Learn more about our Performance Improvement and Clinical Consulting Services
Learn more about our healthcare transformation services for your organization
Transforming care at Augusta University Health
Discover how Philips consulting services helped AU Health enhance their patient care experience and improve patient satisfaction through careflow optimization.
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*Results from case studies are not predictive of results in other cases. Results in other cases may vary.
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