Enterprise Monitoring as a Service (EMaaS)

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This is a first-of-its-kind partnership between a healthcare organization and a vendor, and we’re taking advantage of the opportunity to innovate together.”

Mike Garcia, Senior VP & Chief Information Officer at Jackson Health System

Gain access to critical patient monitoring and support capabilities aligned to your goals.


In an EMaaS partnership, Philips shares responsibility for ensuring your clinical team is confident to leverage the steady stream of innovative capabilities of Philips patient monitoring solutions. Industry‐leading Philips clinical transformation specialists and experts in IT and patient monitoring work with your clinical and technical teams to address your immediate organizational needs while working toward future goals, so you can truly benefit from monitoring methodologies and systems best practices that can improve patient management and care capabilities.

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    Customer spotlight

    Read how a hospital system rapidly aligns unpredictable patient volumes with performance goals during the COVID-19 pandemic and beyond

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    Customer spotlight

    See how one hospital identifies its challenges and leverages data-derived insights that support effective performance improvement, with EMaaS.

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    Infographic of traditional CapEX approaches

    Address the burden of monitoring technology management

    We recognize that to have a fully functional patient monitoring system and effectively manage patient care, you need a strategic partner equally invested in helping you easily standardize, adopt and scale your monitoring system use.


    That’s why we created a flexible service model that enables access to the capabilities that are aligned to your performance goals – without the ongoing challenges of equipment management. In EMaaS, Philips industry experts help you reach these goals by working alongside you to identify challenges and opportunities, and to problem-solve as a team. As a partner, we make recommendations based on the ongoing equipment usage and clinical workflow analysis, so you can flex your monitoring and care capabilities to meet your most pressing needs today, while forging paths to realize your long-term ambitions.

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    Let’s work together

    Benefits of a strategic engagement


    • Enhanced adaptability and dynamic expert support flex to meet changing demands
    • Versatile support from Philips professionals adjusting to current needs
    • Scalability across units, departments, care areas and the system
    • Flexibility to accommodate infrastructure and workflow preferences

    Optimized clinical performance

    • Standardized patient monitoring systems and workflows
    • Interoperability for valuable insights into all points of care
    • Accelerated adoption to improve staff experience, engagement and adherence
    • Ongoing clinical improvement through a data-driven approach

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    • Predictable spend tied to patient volume
    • Performance improvement roadmap ensures accountability and annual return on investment
    • Choices in how you budget for the as-a-service model
    • Ability to increase/decrease monitoring capacity as needed

    Seamless data integration

    • Tighter alignment to IT operations and shared change controls
    • SLAs and minimized cybersecurity risk managed by Philips
    • Proactive maintenance of integrations for continuous data flow
    • Use of data to empower decision making

    See specific benefits for:

    Learn more about our data-driven approach

    How Enterprise Monitoring as a Service works

    The EMaaS engagement model ensures adoption and ongoing innovation through shared accountability and goal setting. Philips IT and patient monitoring specialists work side-by-side with you to continually assess where you are to further develop innovative workflows and build clinical capabilities so your team can focus on patient care.

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    Technology management and standardization


    • Support to manage and align Philips technology to your needs
    • Standardized technology
    • Proactive system support and security
    • Improved lifecycle management
    • Ongoing integration (EMR and others)

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    Clinical education and management


    • Clinical transformation and improvement
    • Enabling improvement with a data-driven approach
    • Continuous, adaptive education and capability development
    • Support to accelerate adoption
    • Focused optimization projects (workflow, utilization, automation)

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    Planning, performance and optimization management


    • Collaborative goal setting and decision making
    • Risk management/mitigation
    • Customer success management
    • Measuring, benchmarking and tracking relevant metrics
    • Data-driven insights, recommendations and improvements

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    Payment structure


    • Based on level of equipment ownership and your capital /operational budget preferences
    • Pay per use enables predictable* volume-based cost that scales to changing needs


    * Tied to your patient volume and acuity levels

    Data-driven, continuous improvement

    With EMaaS, improvement begins right away with standardization and continues throughout the multi-year partnership.

    Your Philips team builds on accumulated insights of your patient monitoring system to continuously understand how your patient management and care workflows support you in achieving your performance goals.  


    Based on experience with Philips patient monitoring customers, typical improvement opportunities are often related to upgrading to modern monitoring systems (workflow automation), standardization of workflow (ADT protocols) and focused attention (telemetry utilization and alarm management).

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    Structured reporting makes data meaningful

    • Philips tracks monitoring usage to drive adoption
      We report on fees, monitor usage and workflow adoption.
    • Philips oversees your monitoring system health
      We report on uptime, perform updates and upgrades.
    • Philips measures impact
      We identify areas of value realization and provide support using proven methods and tools.

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    We are always interested in engaging with you.

    Let us know how we can help.

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