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Webinar: Improving Emergency Department Operational Efficiency at FirstHealth Moore Regional Hospital

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FirstHealth Moore Regional Hospital was looking to address a decline in Emergency Department volume, reduce a high left without being seen (LWBS) rate, and fill an unexpected vacancy in their ED leadership team. They partnered with Philips Blue Jay Consulting to conduct a comprehensive ED assessment, implement targeted performance improvement processes, and provide interim ED leadership. As a result of the engagement, FirstHealth Moore has been able to sustain improved ED operational performance and an enhanced patient experience.
Watch Webinar
Watch webinar

Watch the webinar to learn how our consultants help FirstHealth Moore achieve:

  • 83.6% reduction in LWBS, 6.46% to 1.06%
  • 62.0% reduction in arrival-to-triage, 13 to 5 minutes
  • 87.0% reduction in arrival-to-room, 31 to 4 minutes
  • 64.0% reduction in arrival-to-provider, 47 to 17 minutes
  • 169% improvement in direct bedding, 24.3% to 65.3%
  • Improved patient experience, overall rating of ED care by 95%

Meet our team

Nicholas Chmielewski

Dan Hannan, MBA, BSN, BS, RN 

Senior Consultant

Dan brings 30+ years of clinical care and leadership experience focused on ED and hospital-wide operations, informatics, throughput, and patient experience. He has helped providers reduce left without being seen, arrival-to-room, and ED length of stay.