Emergency Services

Clinical educators delivering comprehensive training programs

Our approach to education is both didactic and experience-based. The didactic component is comprised of classroom time specific to the training program, while also focusing on clinical competencies, behavioral competencies, and skills validation.

   

Our education also includes clinical oversight, mentoring individuals on the topic scovered in the classroom and assuring both competency validation and inter-rater reliability. We can also provide onsite resources to provide real-time feedback, enhancing the skills learned in the classroom environment and embedding these skills in the practice arena. Our executive coaching brings experienced clinical leaders to bridge the gap between what’s in the curriculum and its real-world application.

Triage training


Initial identification of patient acuity is essential to the successful treatment of emergency department patients. False identification can lead to patient delays and ultimately can affect patient safety. Effective triage provides an opportunity to improve patient care, safety, and satisfaction. Providing a consistent approach to the educational preparation is paramount.

 

The didactic component is comprised of classroom time dedicated to understanding how to apply the Emergency Severity Index 5-Level triage system, anevidenced-based, objective triage system. The didactic component also focuses on clinical competencies, behavioral competencies, interviewing skills and customer services skills.

We also offer a train-the-trainer course, focusing on adult learning principles, presentation skills and providing feedback, to train super-users among your staff to ensure continuity.

Charge nurse training

The charge nurse is the frontline leader on a shift-by-shift, day-by-day basis. It is imperative that your charge nurses can manage patient flow, match resources to changing demand and solve problems. Our program is designed to provide charge nurses with the essential tools needed to become effective leaders.

 

Our approach to charge nurse education is both didactic and experience-based. The didactic component is comprised of classroom time dedicated to the following components:

 

  • Effective communication techniques
  • Delegation
  • Conflict management
  • Creating effective teams
  • Working with dysfunctional teams
  • Customer service and rounding
  • Change management
  • Coaching mentoring and role modeling

 

While the didactic component is essential for charge nurse development, mentoring and monitoring behaviors in the clinical environment are equally important.

Executive coaching

Emergency department managers and directors often arrive in a leadership position by being promoted from a staff position. While these individuals have traditionally excelled in the clinical environment and may have been effective charge nurses, the role of manager and director requires a different skill set.
 

Many organizations offer leadership training courses, but there is often a disconnect between the educational component and the ability to apply the concepts in clinical practice. Philips Blue Jay Consulting executive coaching brings experienced clinical leaders to bridge the gap between what’s in the curriculum and its real-world application.

Action plans designed to meet your goals

We will work with your senior leadership team and the individual director/manager to create a specialized, focused action plan, tailored to address the individual’s role and responsibilities as well as the needs of the organization.

Components of the plan may include the following:
 

  • Administrative standards
  • Regulatory requirements
  • Human resource management
  • Financial management
  • Business planning
  • Leadership development
  • Clinical resource
  • Information technology
  • Communication and presentation

Hands-on guidance throughout the process

The executive coaching program includes both offsite and onsite components. Regular communication sessions will be established, as well as a schedule for onsite visits, focusing on identified needs. Our coaches also establish a regular reporting schedule with the executive sponsor to provide feedback and progress toward the plan.

Our intent is to equip managers and directors with the leadership, administrative, and communications skills needed to help keep the facility operations running smoothly, guide and support ED staff, and provide the highest possible care for the patient community.  

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*Results from case studies are not predictive of results in other cases. Results in other cases may vary.