One excellent example is outlined by Keith T. Kanel, MD, MHCM, FACP, the Designer, Project Director, and Principal Investigator of The Primary Care Resource Center Program—an award-winning, large-scale model for reducing community hospital readmissions.
In the beginning, Dr. Kanel and his team were applying known solutions. But, despite their efforts, they struggled to transform care. Dr. Kanel recalls the Albert Einstein quote, "We can't solve problems by using the same kind of thinking we used when we created them."
Dr. Kanel and his team knew that in order to establish a meaningful solution, they would need to think differently. He explains, “We met. We brainstormed. We strategized. Finally we decided to completely reframe the problem and approach it from a design perspective.”