Invest in staff training

 

“We invested in three types of training, which are recommended for any team to replicate.”

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Quality improvement

 

“We mapped out our entire process and value streams, to create our own data flow and control charts to track performance”

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Disease management

 

"We partnered with two national organizations, the American Heart Association and the COPD Foundation, who provided on-site training"

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Practical training

 

"Didactic University Training programs included simulations of interactions with patients and motivational interviewing"