2017 KLAS PHM Report: Depth of deployment, aggregation top Philips achievements

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Nov 02, 2017

Philips is a leader in the population health management (PHM) solutions industry when it comes to cross-vertical deployment needs by our “most advanced PHM customers.”


The KLAS PHM report for 2017 rates us as a top-five platform for the core functionality of comprehensive data aggregation.


We’ve been aggregating data from disparate EMRs within a health system and interfacing our functionalities to provide depth of deployment and interoperability for more than a decade now, and today provide clinicians with solutions to care for more than 40 million patients by moving up to 400 million data points per day. Along the way our customers have secured hundreds of millions of dollars in value-based care payments each year.


For the first time since KLAS began its health IT evaluations of PHM platforms in 2013 – evaluations done strictly by in-depth customer interviews – this year KLAS is publishing two separate PHM vendor reports. This speaks to the importance PHM functionality has toward meeting value-based care models, understanding and managing entire patient populations and of course improving outcomes and lowering costs.


This first report, Part 1 as KLAS calls it, is entitled “Validating Adoption of PHM Functionality.”


To fully understand what that means and how we have met these cross-vertical expectations in the view of our customers, a little history is in order.

The depth of cross-vertical deployment

Last year, we met with KLAS at its Keystone Summit to help establish functionality benchmarks for PHM solutions, based in part on the way we developed our platform, resulting in these six verticals deemed necessary for effective PHM:

  • Data Aggregation
  • Data Analysis
  • Care management
  • Administrative and financial reporting
  • Patient engagement
  • Clinician engagement

In the KLAS report, our platform was included for its comprehensive depth of deployment across these verticals, evaluated along with 22 other vendors. In short, Philips Wellcentive is one of the most broadly deployed non-EMR vendors included in the report.


And in terms of our “most advanced PHM customers,” I have to point out we had the largest number of customers fitting that description among all vendors, including EMRs. As KLAS sought out the right customers to interview, it often found twice as many or even more than twice as many Philips Wellcentive customers that fit than KLAS did for other vendors.

The need for a 'one-stop shop'

This is an important distinction because KLAS frames this report by noting: “As provider organizations enter into more risk-based agreements, what they need and expect from PHM solutions evolves … many organizations are trying to get as close as they can to a one-stop shop.”


I can’t argue with that desire, and that’s why quality PHM solutions can negate any shortcomings in other platform types without having healthcare organizations contemplate an expensive and complicated vendor replacement scenario.

The 'foundation' of PHM functionality

Looking further into the report, Philips Wellcentive was rated a top five solution for data aggregation among all 23 vendors evaluated for depth of deployment.


As KLAS puts it, “Data aggregation is the foundation of population health management. Customer tolerance of bad data is decreasing and the demands for QA checks and clean, normalized data is on the rise.”


High marks included our ability to create a longitudinal patient record, and access ADT, pharmacy, claims/payer and inpatient/outpatient EMR data. Again, KLAS notes that due to our robust aggregation, “Customers are able to gather data outside of just the EMR, claims and pharmacy data, including data from different MPIs and image-storing solutions.”

What else our customers are saying

As it does in every report, KLAS summarizes customer interviews. Here’s some of what we found:

  • Philips Wellcentive is a longstanding player in the PHM market, offering a comprehensive solution with functionality for all PHM verticals.
  • Customers view Philips Wellcentive as a forward-thinking vendor that is helping push the industry forward.
  • …Philips Wellcentive works closely with customers to understand and meet their needs.
  • Philips’ acquisition of Wellcentive broadened the range of Philips’ PHM tools. It also created questions for customers as to how Philips Wellcentive will perform in the long term. Through the transition, customers have felt that they have continued to be heard and taken care of.
  • They have also built out improved patient engagement tools for risk assessments and functionality that allows patients to authorize providers to share their information.

But of course, to be fair, there’s always room for improvement, and we saw that also from customers in areas such as data visualization integration, data imports and support, aspects we are aware of from our own continued dialogue.


So we thank you, our diverse and innovative customers, for partnering with us, and we look forward to what else we can learn from the second KLAS report due in December.

About the author

Niki Buchanan

Niki Buchanan, 
General Manager & Business Leader, Philips

Niki Buchanan is General Manager & Business Leader for Philips PHM. A dynamic and versatile healthcare executive, Niki uses her distinctive customer satisfaction and product optimization methodology to lead improvements across the Health IT spectrum.

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