But moving on, some credit to EHRs in that 65 percent said they are unlikely to pursue an EHR replacement in the near future. That is good news because taking on that cost and migration and implementation process is really not necessary these days.
Why? The survey says it all as just about the same percentage – 60 to 75 percent – are seeking a third-party solution to integrate with the EHR for VBC success. That means a PHM/analytics solution to enhance the existing system. Some executives are waiting for their EHR vendor to deliver, some are finding current EHR upgrades lacking and some are looking elsewhere.
The crux of the problem is the number of disparate EHRs a given system may be dealing with. We have customers with more than 20, causing them to seek a solution overcoming interoperability, data readability and other data management issues.
Here’s a quote from the survey:
“EHR data has inherent problems. First, when you’re pulling data from 29 EHRs, it’s coming to you in 29 different ways.” – Rick MacCormack, CEO, Northwest Physicians Network of Washington
Yes that’s scary given legacy architectures and data language in the EHRs, but the survey’s movement toward agnostic analytics solutions purpose-built for aggregation, mapping and all the KLAS verticals, are being turned to.
Here’s another quote:
“As no one-size-fits-all EHR exists, while I hate stacking systems on top of each other, I think that’s the most viable solution to achieve interoperability today.” – Casey Crotty, CEO, San Juan IPA, New Mexico
The trick here is turning “hate” into a less anxious word. And to be fair, the survey also notes that the PHM market is still evolving, as 50 percent with an analytics platform say they are likely to switch it out within the next three years.
This is precisely why vendors need to act like partners with customers and prospects, by really drilling down into the specific needs matched to specific risk contracts and specific business goals.