Customer services

JJ Trotter
Field service engineer, avid camper, veteran, motorcyclist

JJ Trotter

Regional area: Smoky Mountain region

 

Years with Philips: 5 years

 

Experience

 

Motorcycles, camping trips and engineering are all passions of field service engineer and Air Force veteran JJ Trotter. When she started out over 20 years ago, she had never heard of biomedical equipment engineering until her Air Force recruiter recommended it. “He said it would be a great job that would ‘keep me in an air-conditioned hospital instead of outside on a hot flight line’ [and] it was the best recommendation anyone has ever given me!”

She approaches her career like she is in charge of her own business. “It is your responsibility to take ownership of your customers and make sure their needs are met.” JJ is a two-time achiever of Pinnacle Board Status, a leadership recognition designating her as one of only five ultrasound field service engineers of hundreds to be awarded that status at that time. “What inspires me is the joy I get from doing this work. To have a job where I can help those who help diagnose and heal people is very rewarding.”
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Skills

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Problem solver

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Interpersonal communication

Words that describe me best

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With Philips taking care of your systems, you can focus on what really matters most – delivering better care, to more people, at a lower cost:

 

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