I am obsessed with giving great customer service. I talk to my team about what that means a lot and they really relate to it.
Words that describe me best
What inspires me
“It is very rewarding watching our customers blossom into capable and competent users of our equipment.”
Secret to my success
I ask my team to deliver world-class service to our customers. Their mission is to find out the customer’s goals and deliver expertise around those.
Proudest professional moment
Having a team that is so good that it has allowed me to win six Philips Pinnacle awards – the highest award for employees.
Our customers need to drive throughput and our equipment is getting more complex. So we are seeing more remote training requests for things like remote/on-demand training.
“I value our customers’ dedication to do what is right for their patients. This includes being the best physician or technologist they can be when operating our equipment. To do that, they need world-class education.”
— Terry Fonner
Count on us
With Philips taking care of your systems, you can focus on what really matters most – delivering better care, to more people, at a lower cost:
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