Patient Navigation Manager
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Powerful patient engagement at scale


End-to-end patient management designed for the enterprise.

Automate patient outreach so you can focus on patient care


By automatically triggering the right communication at the right time, Patient Navigation Manager guides your patients through a premium care experience.
Patient Navigation Manager video

Transform the way you engage and educate your patients

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Comprehensive suite of solutions
Design a unified patient engagement strategy at the service line, department and enterprise levels.
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Customizable content
Start with proven program templates and best-practice scripting that can be tailored to specific patient needs.
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Scalable platform, seamless integration
Cloud-based software is designed to fit seamlessly with your EHR using automated, bidirectional, real-time data transfer.
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Actionable reporting and optimization
Evaluate program content and messaging based on outcomes analysis, staff insights and patient feedback.

Results that speak for themselves


Patient Navigation Manager is the most clinically-researched patient communication software. Our depth of experience in digital health, breadth of talent across client services, project management expertise and technical capabilities have allowed us to achieve up to:

86%


reduction in same-day cancellations1

45%


reduction in no-shows2

30%


increase in referral conversion efficiency3

60.4


NPS score4

Patient-centered communications


We understand it’s important to treat patients not only on the basis of symptoms and scientific evidence, but with consideration to the patient as an individual with unique needs, concerns and preferences.
 

  • Involve caregivers and family: patients can enroll loved ones in their communications
  • Set unique needs and preferences: patients can choose how they want to receive your communications
  • Empower patients: with educational materials, patients can be more knowledgeable, confident and less stressed about their treatment plan
     
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Patient Navigation Manager has been extremely helpful accelerating our requests as we navigate this difficult time ... Providing timely and updated information has been critical in our efforts to keep both our staff and patients safe during this pandemic.

Kathleen Masters

Sr. Manager, Ambulatory Performance, Boston Medical Center

Enhancing the physician-patient relationship


Strengthen your relationship with patients by extending care beyond the walls of your practice.
 

  • Gather feedback: listen to what patients are saying by gathering satisfaction surveys and reported outcomes
  • Educate for informed decisions: connect patients with their care team with linked resources and reminders
  • Provide step-by-step guidance: provide detailed turn-by-turn instructions for any healthcare encounter
     
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Additional resources

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Research cases and summaries
Learn about our collaborations with leading academic medical centers.
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Customer case studies
Read about how we’ve teamed up to help customers solve challenges in healthcare.
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Brochures and solution overviews
Discover overviews of our work and results across the spectrum of medical specialties.
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Contact details

We are always interested in engaging with you.

Let us know how we can help.

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Images are simulated and used as examples.

1. Balakrishnan AS, Nguyen HG, Shinohara K, Au Yeung R, Carroll PR, Odisho AY. A Mobile Health Intervention for Prostate Biopsy Patients Reduces Appointment Cancellations: Cohort Study. Journal of medical Internet research. 2019;21(6):e14094.12

2. Solonowicz O, Stier MW, Kim K, Kupfer SS, Sengupta N. 860 Digital Navigation Improves No Show Rates and Bowel Preparation Quality for Patients Undergoing Colonoscopy - A Randomized Controlled Study. Gastroenterology. 2020;158(6):S-176.13

3. Feng A, Elias J, Hart K, Roberts P, Laskowski K. Automated Patient Navigation Platform Increases Referral Conversion for Surgical Consultations. Paper presented at: Connected Health Conference 2018; Boston, MA.

4. Based on internal data.

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