First, make sure that your device is on the compatible devices list: www.philips.com/Lumify-Compatible-Devices Next, make sure that the transducer is securely connected to your device and that your device is connected to a wireless or cellular network throughout the registration process. Registration can fail if your device loses connectivity. If this occurs, disconnect the transducer, re-establish connectivity, and then connect the transducer. No. Once you have registered Lumify, it does not require wireless or cellular network connectivity to operate. The Lumify app must connect to the Lumify portal at least once every 30 days to verify your subscription status and to ensure that you have the latest software updates.(remove)Philips recommends that you have connectivity to a wireless or ceullar network on a regular basis to maximize the benefits the Lumify app updates. Visit https://www.usa.philips.com/healthcare/resources/support-documentation/dicom-ultrasound and click Lumify. You can find the six-digit alphanumeric serial ID on the side of your transducer. Alternatively, connect the transducer to your device and start Lumify. Touch About from the side menu, and view the six-digit alphanumeric serial ID. Yes. For more information, see your Lumify User Manual. A red X indicates that Lumify is unable to connect to the export destination. A green check mark indicates a successful connection to the export destination. Please see the Lumify user documentation or search these FAQs to see if your question is addressed. If you need further technical assistance, there are two ways to reach technical support: Call 1-800-722-9377 and select option 1 to reach a Philips Customer Care Solutions Center Agent. The agent will take your information and connect you to a remote support engineer to troubleshoot your issue. (8AM-8PM EST, Monday-Friday) 9. I'm having trouble playing Lumify loops in my media player. If Lumify loops do not play back correctly in QuickTime, try an alternative media player, such as the free VLC media player.1. The Lumify registration process failed, what should I do?
2. Do I need to be connected to a wireless network to scan with Lumify?
3. Where can I find the Lumify DICOM conformance statement?
4. How do I find my transducer's serial ID?
5. Can I delete a Modality Worklist server from Lumify?
6. What does a red X or green check mark by my export destination indicate?
7. How do I get technical support (USA)?
8. What can I do if my device no longer recognizes the Lumify transducers?