medSage 3.0 Help Center

Getting started

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By specifying your reason for contact we will be able to provide you with a better service.
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Setting up patients

 

At medSage, we understand that patient participation is directly related to your success as a company. Consider utilizing the tips below to allow your patients to fully understand how they can be contacted for resupply reminders.

discussing on product

Best practice

 

Provide the new patient an opportunity to experience a sample of the medSage outreach:

 

  • Dial your medSage incoming survey phone number.
  • When asked the patient’s phone number enter ‘000.’
  • Enter your three digit therapist or branch ID number (if applicable).
  • Hand the phone to the patient and the call will start from the beginning. They can listen to as much or as little of the call as they want, and respond by saying  'yes' or 'no,' or pressing '1' or '2.'

 

Present the new patient with resources available in the medSage Help Desk, such as the Patient Introduction Letter

 

(For information specific to your company, such as your incoming survey phone number or training codes, please contact medSageCustomerService@philips.com.)

Email

 

Another option for resupply communication with your patients is the email service. Upon patient setup, consider obtaining the patients personal email address.  This way, patients have an additional option for receiving resupply reminders.

 

If you are currently using this feature, or have interest in doing so in the future, please review 'Additional Features' to learn more.