When beginning to work with patient tasks, it is most efficient to work on reorders that can be shipped quickly without extra follow-up work. Once these types of reorders are processed, those that will require more patient follow-up should be reviewed. Therefore, we recommend prioritizing the organization of your workflow
1. ‘Pure’ reorders: Review the tasks with reorders under the “Reorders” list. These have no associated notifications or all archived notifications.
2. Reorders with notifications:
a. ‘Non-Clinical’ reorders: Review tasks under the ‘Reorders w/ Notifications’ list that are considered Non-clinical. These notifications generally are insurance and address changes that can potentially be resolved quickly.*
b. ‘Clinical’ reorders: Review the reorders that have clinical notifications associated with them. These reorders generally take the most amount of time to process due to the patient reporting potential problems like non-compliance or equipment issues.*
Note: It is very important for notifications to be resolved prior to ‘Approving a Reorder’.
(* See ‘Processing Notifications’ in next section)