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Toothbrushes
Sonicare FlexCare Platinum Connected Bluetooth® connected toothbrush-Dispense
Built-in Bluetooth®, Smart brushing sensors, 3 modes, 3 intensities, 3 brush heads
HX9193/03
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Frequently Asked Questions
Frequently Asked Question (49)
What is the warranty on my Philips Sonicare toothbrush?
Is my Philips Sonicare toothbrush water proof?
Can I use my Philips Sonicare charger with other toothbrushes?
How often can I use my Philips Sonicare toothbrush per charge?
Can I leave my Sonicare toothbrush on the charger between brushings?
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Can the speed of the Sonicare toothbrush harm my gums?
Which Philips Sonicare toothbrush meets my needs best?
How long does the Sonicare Sanitiser UV bulb last?
What are the power requirements for my Sonicare?
How do electric and manual toothbrushes differ?
Is my Philips Sonicare toothbrush safe to use on braces?
Where to find brushing modes in my Philips Sonicare app?
Does UV light leak from my Philips Sonicare sanitizer?
Where can I purchase Sonicare UV bulb replacements?
Does my Philips Sonicare toothbrush have Bluetooth indication?
How do the Philips Sonicare brush and app communicate?
Is the Philips Sonicare for Kids toothbrush compatible with this app?
How do I reach Philips Customer Care?
How do I turn on my smart phone's Bluetooth?
Does the Sonicare app collect data when I brush without it?
Can the Sonicare app set dental appointment reminders?
How does my Sonicare app know what areas I brushed?
How long need I charge my Sonicare FlexCare Platinum?
What should I do if my Philips Sonicare app crashes?
Does the Philips Sonicare app have sound?
Why does the Sonicare app always start at the top right corner?
Is Philips Sonicare app Deep Clean mode real-time?
How to tell which toothbrush is connected to my Sonicare app?
Do I need a dentist's help to use the Philips Sonicare App?
What do the sensors in my Philips Sonicare toothbrush do?
How do I turn off Philips Sonicare app notifications?
My Sonicare app brushing guidance won't properly show my positioning.
Can I use a Sonicare toothbrush with dental implants?
How often must I clean my Philips Sonicare toothbrush?
What phones are compatible with the Philips Sonicare app?
What Philips Sonicare toothbrushes can I use with the app?
Can I exchange points in the Philips Sonicare App?
Can I use the Philips Sonicare app without Wi-Fi?
Can the Sonicare app tell my toothbrush battery level?
What/where is personalized coaching in the Sonicare app?
Will other brush heads fit my Sonicare Flexcare Platinum.
Can I see missed areas with an inactive the Sonicare app?
Do I always need to brush with the Philips Sonicare app?
How do I tell my Philips Sonicare battery is low?
Will I lose my data when I delete the Philips Sonicare app?
Can I use my Sonicare account / profile on other phones?
Can I use the Philips Sonicare app on my iPad or tablet?
What does the 'focus areas' do in the Philips Sonicare app?
Why does my Philips Sonicare app requires permissions
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Instructions (14)
How do I use my Philips toothbrush if I wear braces?
How do I charge my Philips Sonicare toothbrush
How to change modes or intensity settings of my Philips Sonicare toothbrush
How to register my Philips Sonicare toothbrush?
How to clean my Philips Sonicare toothbrush
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How to switch Bluetooth on Philips Sonicare toothbrush
How do I check for Philips Sonicare app updates?
Will I loose app-data if I replace my Sonicare toothbrush?
How do I turn the Sonicare pressure sensor on and off?
How often should I replace my Sanitiser brush head?
How do I adjust the sensitivity level of my Sonicare?
How do I brush my teeth using the Philips Sonicare app
How do I reset my Philips Sonicare toothbrush to factory settings
How to connect a Sonicare electric toothbrush with a phone.
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Manuals & Documentation
Leaflet
Version:4.1.1, PDF file, 503.9 kB, published July 28, 2018
Eco passport
PDF file, 503.9 kB, published July 28, 2018
Troubleshooting
Performance(2)
My Philips Sonicare vibration is less powerful than before
My Sonicare electric toothbrush has not whitened my teeth
Functionality(2)
My Philips Sonicare toothbrush makes a loud noise
The guided brushing feature in my Philips Sonicare app does not work
Noise(2)
My Philips Sonicare toothbrush makes loud noise
My Philips Sonicare toothbrush makes a loud noise.
Other faults(5)
My Philips Sonicare only operates for a few brushings?
There is a gap between my Sonicare brush and handle.
My Sonicare FlexCare pressure sensor never activates.
My FlexCare Platinum pressure sensor has changed
I dropped my FlexCare Platinum toothbrush.
Apps(9)
The Sonicare app keeps telling me to calibrate my handle.
I cannot calibrate my Philips Sonicare electric toothbrush.
I experience bugs in my Philips Sonicare app.
I cannot sign out or use another profile in the Sonicare app.
My Philips Sonicare app shows the error message "Calibration failed"
In which countries is the Philips Sonicare app available?
Can I use points in the Philips Sonicare App?
I cannot connect my electric toothbrush to the Sonicare app.
I cannot access any features of the Sonicare app
Indication Lights(1)
My Sonicare Elite Sanitiser UV light does not light up
Device(1)
My Philips Sonicare app shows the error message "Calibration failed"
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