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Toothbrushes
Sonicare FlexCare Platinum Connected Bluetooth® connected toothbrush-Dispense
Built-in Bluetooth®, Smart brushing sensors, 3 modes, 3 intensities, 3 brush heads
HX9193/03
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Frequently Asked Questions
Frequently Asked Question (47)
What is the warranty on my Philips Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
Why is there a gap between my brush head and Philips Sonicare handle?
Is my Philips Sonicare toothbrush water proof?
Can I use my Philips Sonicare charger with other toothbrushes?
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What are the differences in modes of my Philips Sonicare Toothbrush?
Can I replace the battery of my Philips Sonicare Toothbrush?
How often can I use my Philips Sonicare toothbrush per charge?
Is my Philips Sonicare Toothbrush safe for kids?
Which accessories are available for my Philips Sonicare Toothbrush?
Can I leave my Philips Sonicare Toothbrush on the charger?
Can the speed of the Sonicare toothbrush harm my gums?
Which Philips Sonicare toothbrush meets my needs best?
How long does the Sonicare Sanitiser UV bulb last?
What are the power requirements for my Sonicare?
Is my Philips Sonicare toothbrush safe to use on braces?
Where to find brushing modes in my Philips Sonicare app?
Does UV light leak from my Philips Sonicare sanitizer?
Where can I order Philips Sonicare UV Light Bulb replacements?
How do the Philips Sonicare brush and app communicate?
Is the Philips Sonicare for Kids toothbrush compatible with this app?
Does the Sonicare app collect data when I brush without it?
Can the Sonicare app set dental appointment reminders?
How does my Sonicare app know what areas I brushed?
What should I do if my Philips Sonicare app crashes?
Does the Philips Sonicare app have sound?
Why does the Sonicare app always start at the top right corner?
Is Philips Sonicare app Deep Clean mode real-time?
How to tell which toothbrush is connected to my Sonicare app?
Do I need a dentist's help to use the Philips Sonicare App?
How do I turn off Philips Sonicare app notifications?
My Sonicare app brushing guidance won't properly show my positioning.
Can I use a Sonicare toothbrush with dental implants?
What phones are compatible with the Philips Sonicare app?
What Philips Sonicare toothbrushes can I use with the app?
Can I exchange points in the Philips Sonicare App?
Can I use the Philips Sonicare app without Wi-Fi?
Can the Sonicare app tell my toothbrush battery level?
What/where is personalized coaching in the Sonicare app?
Will other brush heads fit my Sonicare Flexcare Platinum.
Can I see missed areas with an inactive the Sonicare app?
Do I always need to brush with the Philips Sonicare app?
How do I tell my Philips Sonicare battery is low?
Will I lose my data when I delete the Philips Sonicare app?
Can I use the Philips Sonicare app on my iPad or tablet?
What does the 'focus areas' do in the Philips Sonicare app?
Why does my Philips Sonicare app requires permissions
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Instructions (12)
How to use my Philips Sonicare Toothbrush with braces
How do I charge my Philips Sonicare toothbrush
How to charge my Phillips Sonicare Toothbrush
How to change modes or intensity settings of my Philips Sonicare toothbrush
How to clean my Philips Sonicare toothbrush
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How to register my Philips Sonicare toothbrush?
How do I check for Philips Sonicare app updates?
Will I loose app-data if I replace my Sonicare toothbrush?
How often should I replace my Sanitiser brush head?
How do I brush my teeth using the Philips Sonicare app
How do I reset my Philips Sonicare toothbrush to factory settings
How to connect a Sonicare electric toothbrush with a phone.
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Manuals & Documentation
Leaflet
Version:4.1.1, PDF file, 504.1 kB, published October 5, 2018
Eco passport
PDF file, 504.1 kB, published October 5, 2018
Troubleshooting
Vibration(1)
My Philips Sonicare Toothbrush vibration is less powerfull than before
Power/ Charging / Battery life(2)
My Philips Sonicare Toothbrush is not turning on
My Philips Sonicare Toothbrush does not charge
Noise(2)
My Philips Sonicare toothbrush makes loud noise
My Philips Sonicare toothbrush makes a loud noise.
Functionality(2)
My Philips Sonicare toothbrush makes a loud noise
The guided brushing feature in my Philips Sonicare app does not work
Other faults(1)
My Philips Sonicare only operates for a few brushings?
Apps(8)
The Sonicare app keeps telling me to calibrate my handle.
I experience bugs in my Philips Sonicare app.
I cannot sign out or use another profile in the Sonicare app.
My Philips Sonicare app shows the error message "Calibration failed"
In which countries is the Philips Sonicare app available?
Can I use points in the Philips Sonicare App?
I cannot connect my electric toothbrush to the Sonicare app.
I cannot access any features of the Sonicare app
Device(1)
My Philips Sonicare app shows the error message "Calibration failed"
Performance(1)
My Sonicare electric toothbrush has not whitened my teeth
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