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Frequently Asked Questions
Other questions (45)
Why is there a gap between my brush head and Philips Sonicare handle?
Can I use my Philips Sonicare Toothbrush in the shower?
Can I use my Philips Sonicare charger with other toothbrushes?
Can I leave my Philips Sonicare Toothbrush on the charger?
What are the differences in modes of my Philips Sonicare Toothbrush?
Can I replace the battery of my Philips Sonicare Toothbrush?
How often can I use my Philips Sonicare toothbrush per charge?
Which accessories are available for my Philips Sonicare Toothbrush?
Is my Philips Sonicare Toothbrush safe for kids?
Is my Philips Sonicare toothbrush water proof?
Where to find brushing modes in my Philips Sonicare app?
Can the Sonicare app set dental appointment reminders?
How to tell which toothbrush is connected to my Sonicare app?
Why does the Sonicare app always start at the top right corner?
How do I turn off Philips Sonicare app notifications?
Do I need a dentist's help to use the Philips Sonicare App?
How does my Sonicare app know what areas I brushed?
Does the Sonicare app collect data when I brush without it?
Is Philips Sonicare app Deep Clean mode real-time?
My Sonicare app brushing guidance won't properly show my positioning.
How do the Philips Sonicare brush and app communicate?
Which Sonicare app is compatible with my Philips Sonicare for Kids toothbrush?
What/where is personalized coaching in the Sonicare app?
Can I exchange points in the Philips Sonicare App?
Why does my Philips Sonicare app requires permissions
Can the Sonicare app tell my toothbrush battery level?
How do I tell when my Philips Sonicare battery is low?
What phones are compatible with the Philips Sonicare app?
Do I always need to brush using the Philips Sonicare App
Can I use the Philips Sonicare app on my iPad or tablet?
What Philips Sonicare Toothbrushes can I use with the Sonicare App?
What does the 'focus areas' do in the Philips Sonicare app?
Will I lose my data when I delete the Philips Sonicare app?
How do I charge my Philips Sonicare toothbrush
How to use my Philips Sonicare Toothbrush with braces
How to change the modes and intensity settings on my Philips Sonicare toothbrush
How to recalibrate Philips Sonicare toothbrush pressure sensor settings
How to clean my Philips Sonicare toothbrush
How to charge my Phillips Sonicare Toothbrush
How to register my Philips Sonicare toothbrush?
Will I loose app-data if I replace my Sonicare toothbrush?
How do I check for Philips Sonicare app updates?
How to connect my Philips Sonicare Toothbrush with the Sonicare App
How do I reset my Philips Sonicare toothbrush to factory settings
How to brush my teeth using the Philips Sonicare App
Manuals & Documentation
Leaflet
Version:4.1.1, PDF file, 459.3 kB, published July 24, 2019
Eco passport
PDF file, 459.3 kB, published October 4, 2017
Troubleshooting
Noise(2)
My Philips Sonicare toothbrush makes loud noise
My Philips Sonicare toothbrush makes a loud noise.
Power/ Charging / Battery life(2)
My Philips Sonicare Toothbrush does not charge
My Philips Sonicare Toothbrush is not turning on
Device(2)
My Philips Sonicare brush head falls off from my toothbrush handle
My Philips Sonicare app shows the error message "Calibration failed"
Vibration(1)
My Philips Sonicare Toothbrush vibration is less powerfull than before
Functionality(2)
My Philips Sonicare toothbrush makes a loud noise
The guided brushing feature in my Philips Sonicare app does not work
Apps(9)
I experience bugs in my Philips Sonicare app.
The Sonicare app keeps telling me to calibrate my handle.
My Philips Sonicare app shows the error message "Calibration failed"
I cannot sign out or use another profile in the Sonicare app.
I cannot access any features of the Sonicare app
My Philips Sonicare App crashes during use
In which countries is the Philips Sonicare app available?
Can I use points in the Philips Sonicare App?
I cannot connect my Philips Sonicare Toothbrush with the Sonicare App
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