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Power toothbrushes
FlexCare Platinum
Sonicare FlexCare Platinum Connected Bluetooth® connected toothbrush-Dispense
View product
Philips Sonicare FlexCare Platinum Connected
Bluetooth® connected toothbrush-Dispense
HX9193/03
Support
How can we help you?
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Frequently Asked Questions
Other questions (22)
How do I register my Philips Sonicare electric toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
Which devices are compatible with my Philips Sonicare App?
How can I use the brushing guidance in the Sonicare App?
What are the differences in modes of my Philips Sonicare Toothbrush?
In which countries is the Philips Sonicare app available?
Can I use my Philips Sonicare charger with other toothbrushes?
Which accessories are available for my Philips Sonicare Toothbrush?
How often can I use my Philips Sonicare toothbrush per charge?
Which brush head fits my Philips Sonicare Toothbrush?
Can I replace the battery of my Philips Sonicare Toothbrush
What do the battery status lights on my Philips Sonicare Toothbrush indicate?
Can I exchange points in the Philips Sonicare App?
Why does my Philips Sonicare app requires permissions
Can I use my Philips Sonicare Tootbrush without the Sonicare app?
How to use my Philips Sonicare Toothbrush with braces
How to clean my Philips Sonicare toothbrush
How to connect my Philips Sonicare Toothbrush with the Sonicare App
How to recalibrate Philips Sonicare toothbrush pressure sensor settings
How to charge my Phillips Sonicare Toothbrush
How do I reset my Philips Sonicare toothbrush to factory settings
How to brush my teeth using the Philips Sonicare App
Manuals & Documentation
Leaflet
Version:4.1.1, PDF file, 459.3 kB, published July 24, 2019
Eco passport
PDF file, 459.3 kB, published October 4, 2017
Troubleshooting
Noise(2)
My Philips Sonicare toothbrush makes loud noise
My Philips Sonicare toothbrush makes a loud noise.
Apps(3)
I cannot connect my Philips Sonicare Toothbrush with the Sonicare App
The Sonicare app keeps telling me to calibrate my handle.
I cannot access any features of the Sonicare app
Device(3)
My Philips Sonicare Toothbrush is not turning on
My Philips Sonicare brush head falls off from my toothbrush handle
My Philips Sonicare toothbrush turns off by itself
Vibration(2)
My Philips Sonicare Toothbrush vibration is less powerfull than before
My Philips Sonicare toothbrush vibration is too powerful
Power/ Charging / Battery life(1)
My Philips Sonicare Toothbrush does not charge
Functionality(2)
My Philips Sonicare toothbrush makes a loud noise
The guided brushing feature in my Philips Sonicare app does not work
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