{"success":true, "data":{"sourceSystem":"SFDC","richTexts":{"richText":[{"chapter":{"code":"FAQ","name":"Frequently Asked Question","rank":"10","asset":"/content/B2C/en_US/article.FAQ.html","referenceName":"Why is there no power adapter included with the product?"},"item":[{"head":"What can I use to charge my USB-charging Philips products?","code":"XC000021802","rank":"0","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000021802/what-can-i-use-to-charge-my-usb-charging-philips-products","financialCategorization":{"mag":"DN5","bu":"0331","bg":"9050"},"seoName":"what-can-i-use-to-charge-my-usb-charging-philips-products"},{"head":"Why is there no power adapter included with the product?","code":"XC000021310","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000021310/why-is-there-no-power-adapter-included-with-the-product","financialCategorization":{"mag":"E10","bu":"0331","bg":"9050"},"seoName":"why-is-there-no-power-adapter-included-with-the-product"},{"head":"Can I use my Philips groomer while connected to the power outlet?","code":"XC000018531","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000018531/can-i-use-my-philips-groomer-while-connected-to-the-power-outlet","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"seoName":"can-i-use-my-philips-groomer-while-connected-to-the-power-outlet"},{"head":"Why does my product take longer to charge than expected?","code":"XC000020931","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000020931/why-does-my-product-take-longer-to-charge-than-expected","financialCategorization":{"mag":"M41","bu":"0321","bg":"9044"},"seoName":"why-does-my-product-take-longer-to-charge-than-expected"},{"head":"Can I rinse my Philips Groomer with water?","code":"XC000002917","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000002917/can-i-rinse-my-philips-groomer-with-water","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Cleaning and Maintenance","code":"IT0007","rank":"50"}],"seoName":"can-i-rinse-my-philips-groomer-with-water"},{"head":"How do I charge my Philips groomer, trimmer or clipper?","code":"XC000012196","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000012196/how-do-i-charge-my-philips-groomer-trimmer-or-clipper","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Power/ Charging / Battery life","code":"IT0031","rank":"50"}],"seoName":"how-do-i-charge-my-philips-groomer-trimmer-or-clipper"},{"head":"How should I trim my beard with my Philips product?","code":"XC000020054","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000020054/how-should-i-trim-my-beard-with-my-philips-product","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"seoName":"how-should-i-trim-my-beard-with-my-philips-product"},{"head":"How do I clean my Philips groomer?","code":"XC000020558","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000020558/how-do-i-clean-my-philips-groomer","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"seoName":"how-do-i-clean-my-philips-groomer"},{"head":"Can I travel with my Philips grooming or beauty product?","code":"XC000020630","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000020630/can-i-travel-with-my-philips-grooming-or-beauty-product","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Product Usage and Results","code":"IT0063","rank":"50"}],"seoName":"can-i-travel-with-my-philips-grooming-or-beauty-product"},{"head":"Where can I find the model or serial number of my Philips groomer or clipper?","code":"XC000018527","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000018527/where-can-i-find-the-model-or-serial-number-of-my-philips-groomer-or-clipper","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"seoName":"where-can-i-find-the-model-or-serial-number-of-my-philips-groomer-or-clipper"},{"head":"Why is there white grease inside my Philips groomer/trimmer/clipper?","code":"XC000021780","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000021780/why-is-there-white-grease-inside-my-philips-groomer-trimmer-clipper","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"seoName":"why-is-there-white-grease-inside-my-philips-groomer-trimmer-clipper"},{"head":"How do I cut my hair with a Philips clipper or groomer?","code":"XC000019258","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000019258/how-do-i-cut-my-hair-with-a-philips-clipper-or-groomer","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"seoName":"how-do-i-cut-my-hair-with-a-philips-clipper-or-groomer"},{"head":"What do the symbols on my Philips Groomer mean?","code":"XC000018543","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-f/XC000018543/what-do-the-symbols-on-my-philips-groomer-mean","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"seoName":"what-do-the-symbols-on-my-philips-groomer-mean"}],"type":"FAQ"},{"chapter":{"code":"TUT","name":"Instructions","rank":"15","asset":"/content/B2C/en_US/article.TUT.html","referenceName":"How do I attach/detach an attachment of my Philips Groomer?"},"item":[{"head":"How do I attach/detach an attachment of my Philips Groomer?","code":"XC000002892","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000002892/how-do-i-attach-detach-an-attachment-of-my-philips-groomer","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"seoName":"how-do-i-attach-detach-an-attachment-of-my-philips-groomer"}],"type":"TUT"},{"chapter":{"code":"FEF","name":"Troubleshoot","rank":"25","asset":"/content/B2C/en_US/article.FEF.html","referenceName":"My new Philips beard trimmer or shaver doesn't turn on"},"item":[{"head":"I can't find the USB adapter/charger for my Philips product","code":"XC000021779","rank":"0","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000021779/i-can-t-find-the-usb-adapter-charger-for-my-philips-product","financialCategorization":{"mag":"DN5","bu":"0331","bg":"9050"},"issues":[{"issueType":"Parts and Accessories","code":"IT0027","rank":"50"}],"seoName":"i-can-t-find-the-usb-adapter-charger-for-my-philips-product"},{"head":"My new Philips beard trimmer or shaver doesn't turn on","code":"XC000021531","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000021531/my-new-philips-beard-trimmer-or-shaver-doesn-t-turn-on","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Device","code":"IT0009","rank":"50"}],"seoName":"my-new-philips-beard-trimmer-or-shaver-doesn-t-turn-on"},{"head":"The battery of my Philips groomer/hair clipper runs out quickly","code":"XC000017306","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000017306/the-battery-of-my-philips-groomer-hair-clipper-runs-out-quickly","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Power/ Charging / Battery life","code":"IT0031","rank":"50"}],"seoName":"the-battery-of-my-philips-groomer-hair-clipper-runs-out-quickly"},{"head":"My Philips groomer, trimmer or clipper is not charging","code":"XC000002102","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000002102/my-philips-groomer-trimmer-or-clipper-is-not-charging","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Power/ Charging / Battery life","code":"IT0031","rank":"50"}],"seoName":"my-philips-groomer-trimmer-or-clipper-is-not-charging"},{"head":"My skin is irritated after using my Philips Groomer","code":"XC000002899","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000002899/my-skin-is-irritated-after-using-my-philips-groomer","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Performance","code":"IT0028","rank":"50"}],"seoName":"my-skin-is-irritated-after-using-my-philips-groomer"},{"head":"My Philips nose trimmer doesn't work","code":"XC000002105","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000002105/my-philips-nose-trimmer-doesn-t-work","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Device","code":"IT0009","rank":"50"}],"seoName":"my-philips-nose-trimmer-doesn-t-work"},{"head":"My Philips trimmer, clipper or groomer is making a strange noise","code":"XC000013146","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000013146/my-philips-trimmer-clipper-or-groomer-is-making-a-strange-noise","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Device","code":"IT0009","rank":"50"}],"seoName":"my-philips-trimmer-clipper-or-groomer-is-making-a-strange-noise"},{"head":"My Philips Groomer is trimming my hair unevenly","code":"XC000002909","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000002909/my-philips-groomer-is-trimming-my-hair-unevenly","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Device","code":"IT0009","rank":"50"}],"seoName":"my-philips-groomer-is-trimming-my-hair-unevenly"},{"head":"My Philips groomer, clipper or trimmer is not working","code":"XC000016552","rank":"50","lang":"AEN","asset":"https://www.usa.philips.com/c-t/XC000016552/my-philips-groomer-clipper-or-trimmer-is-not-working","financialCategorization":{"mag":"E15","bu":"0321","bg":"9044"},"issues":[{"issueType":"Device","code":"IT0009","rank":"50"}],"seoName":"my-philips-groomer-clipper-or-trimmer-is-not-working"}],"type":"FEF"}]}}}