Equipment services

RightFit Service Agreements for Imaging Systems

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Philips RightFit Service Agreements is a broad portfolio of flexible maintenance service agreements designed to meet evolving business needs. The portfolio allows customers to choose levels of service to fit their in-house capabilities and meet their individual clinical operational and financial goals.

 

Unique about the RightFit contract is that it gives hospitals and imaging centers the flexibility to change and adapt their plan even if they are in the middle of a contract.

*Availability of options may vary per market. Download the portfolio for Turkey and Saudi Arabia.

Programs for specific equipment

Patient monitoring
RightFit Evolution for predictable costs

These Software Maintenance Agreements are driven by your requirements for continuous software evolution for your installation.

Ultrasound
RightFit Value for remarkable ROI

This basic plan is an economical offering designed to control costs. It provides full parts coverage to preserve equipment quality and performance.

Imaging systems
RightFit Protection for robust security

This comprehensive plan delivers collaborative, strategic service and support.

 

Healthcare Informatics RightFit Service Agreements for maximizing the potential of your IT solution      

Designed to support clinical performance in a reliable, secure and stable platform through innovations, support and trainings.
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Customized service agreements

Flexible RightFit contracts that evolve to meet changing business needs

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A broad portfolio of services to help you do more with less

 

Our RightFit Service Agreements are designed so that imaging systems, patient monitoring systems and ultrasound devices can be used to their utmost efficiency – and are cared for by experts who know them inside and out. Our RightFit agreements are available at the time of equipment purchase or any time after, and are tailored to deliver the support you need to achieve clinical, operational and financial goals.

Philips RightFit service agreements
We work with your teams when you need us to keep your systems running smoothly.

Top features

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Flexible, customizable service plans, from full coverage to on-demand
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High system uptime, performance and productivity
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Latest technology to keep systems current

 

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Nearly 2,000 service support specialists
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Support for your in-house service and biomed teams

Offerings based on your needs

 

The diversity of equipment service contracts allows you to design the kind – and level – of service support your organization needs. From call handling to parts and problem solving, services at every level keep equipment up and running, staff up to speed and organizations on track.

 

The RightFit service portfolio provides a wealth of benefits with offerings that meet the changing requirements of your business, whether your focus is imaging, ultrasound or patient monitoring. 

  • Access to the latest applications to help with more confident diagnosis
  • Available at any time, including when your warranty is expiring
  • Expert customer care with Philips technicians trained on the specifics of your system
  • Remote service support with field collaboration for fast issue resolution
  • Effective use of equipment through system maintenance and lifecycle services*
*for most systems

Corrective services that can solve immediate clinical or technical problems


Current needs

High system availability, performance and productivity

Proactive needs

Protective, next-step solutions to help detect repeat issues

Predictive needs

Forward-looking assessments that anticipate and may head off future challenges

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Philips RightFit Services

Interconnected challenges and resources create a solid partnership between Philips and your organization.
RightFit Service Agreements

Proven capabilities


Delivering excellent service adapted to your needs

Determining the right fit

Philips RightFit Service Agreements represent the beginning of a trusting relationship. This starts with gaining an in-depth understanding of your workflow and helping you define the scope of your needs and goals. These discussions can happen at any time, so you can future-proof your organization when you need to.

Flexibility is the norm

RightFit is based on finding the best plan for you – and adapting it along the way to meet your changing needs. Through regular meetings, our service teams work with you to understand performance metrics and service needs, understanding that your business priorities may have shifted.

Working relationships

Philips field service and remote service engineers have the clinical knowledge and technical skills to handle the most complex service challenges. When you choose Philips, you’re choosing a team of experts with a track record of clear communication and collaboration, and a dedication to serving you with the best possible service experience.

Customer support

RightFit Service Agreements include access to clinical and technical expertise via our customer care solutions center. Philips experts partner with your in-house staff to help keep your systems performing at their peak.

Remote services and connectivity*

Remote services allows Philips to monitor your equipment* in real time, with the goal of reducing downtime or workflow delay. Many remote corrective maintenance events take less than 20 minutes to get back up and running. If your system requires onsite interaction, remote service provides valuable information to expedite that process.

 

*for most Philips systems, and some non-Philips systems

Resources to support your decision-making
Multi-Vendor Services
Versatility: Multi-Vendor Services for imaging systems and biomedical equipment video and brochure
Documents

RightFit portfolio overview brochure  1.34Mb

 

Value Added Solutions for patient monitoring brochure 439kb

 

Imaging brochure 371kb

Patient Monitoring Service Agreements

Comprehensive Onsite 91Kb

 

Bench Repair 143kb

 

Express Exchange 134kb


Support Parts Alliance 99kb


Service Agreement Comparison 93kb

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Top benefits

Clinical
Access to the latest applications leading to more confident diagnosis
Technical
Effective use of equipment
Operational
Seamless operations and professional support for users
Financial
Locked-in pricing and protection from obsolescence of investments
Growth and expansion
Flexible, optimized contracts that evolve to meet changing business needs
Strategic
Actionable insights for improving practice based on equipment and service data analytics
Compatibility
Ensure system compatibility and enhanced maintenance support

Why choose RightFit

The MCVI story would be incomplete without Philips. It’s a partnership – they help us become the best at what we do.”

– George Villalba, Manager, Clinical Applications & Technology, Miami Cardiac & Vascular Institute

Working with Philips was transformational. It helped us to look at taking care of patients in a way we’ve never done before.”

– Amy Hoey, Chief Nursing Officer, Lowell General Hospital

Value and smart investing


At Philips, we recognize the importance of accurately matching service coverage to your organization’s needs. Our consultative model is designed to work within your financial plan to maximize ROI, increase equipment performance and safeguard against breakdown costs.

 

Pools enable you to balance risk with funds that can be applied toward parts, labor, clinical and technical training, accessories and other services. Or opt for event-based pools to pre-purchase specific strategic parts at a deep discount.

 

ProPlus rewards you with flexible training discounts across all service agreements, with simple administration and economic pricing.

 

Image+ offers parts, service and training discounts through a volume-based purchasing rewards program. This program gives in-house teams access to high-quality parts and support without a service contract. 

Balancing budgets is a priority for every organization

 

Philips offers a number of programs to help manage the cost of service. Financing packages are flexible, in order to accommodate differing needs and resources.

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Education and training

 

RightFit Service Agreements offer a great deal of choice in how, when and where you can take part in clinical and technical training courses.

 

With more than 1,500 training activities offered online, at your facility, or at a Philips training center, clinicians and engineers have access to courses that enhance operational efficiency and quality of care.

 

 

Our Clinical Services Flex Accounts offer specialized education for imaging and ultrasound systems. Similar to a gift card, clinical education may be purchased in a convenient block.