A broad portfolio of services to help you do more with less
Our RightFit Service Agreements are designed so that imaging systems, patient monitoring systems and ultrasound devices can be used to their utmost efficiency – and are cared for by experts who know them inside and out. Our RightFit agreements are available at the time of equipment purchase or any time after, and are tailored to deliver the support you need to achieve clinical, operational and financial goals.
We work with your teams when you need us to keep your systems running smoothly.
Flexible, customizable service plans, from full coverage to on-demand
Support for your in-house service and biomed teams
Offerings based on your needs
The diversity of equipment service contracts allows you to design the kind – and level – of service support your organization needs. From call handling to parts and problem solving, services at every level keep equipment up and running, staff up to speed and organizations on track.
The RightFit service portfolio provides a wealth of benefits with offerings that meet the changing requirements of your business, whether your focus is imaging, ultrasound or patient monitoring.
Access to the latest applications to help with more confident diagnosis
Available at any time, including when your warranty is expiring
Expert customer care with Philips technicians trained on the specifics of your system
Remote service support with field collaboration for fast issue resolution
Effective use of equipment through system maintenance and lifecycle services*
Delivering excellent service adapted to your needs
Determining the right fit
Philips RightFit Service Agreements represent the beginning of a trusting relationship. This starts with gaining an in-depth understanding of your workflow and helping you define the scope of your needs and goals. These discussions can happen at any time, so you can future-proof your organization when you need to.
Flexibility is the norm
RightFit is based on finding the best plan for you – and adapting it along the way to meet your changing needs. Through regular meetings, our service teams work with you to understand performance metrics and service needs, understanding that your business priorities may have shifted.
Philips field service and remote service engineers have the clinical knowledge and technical skills to handle the most complex service challenges. When you choose Philips, you’re choosing a team of experts with a track record of clear communication and collaboration, and a dedication to serving you with the best possible service experience.
RightFit Service Agreements include access to clinical and technical expertise via our customer care solutions center. Philips experts partner with your in-house staff to help keep your systems performing at their peak.
Remote services and connectivity*
Remote services allows Philips to monitor your equipment* in real time, with the goal of reducing downtime or workflow delay. Many remote corrective maintenance events take less than 20 minutes to get back up and running. If your system requires onsite interaction, remote service provides valuable information to expedite that process.
*for most Philips systems, and some non-Philips systems
Access to the latest applications leading to more confident diagnosis
Effective use of equipment
Seamless operations and professional support for users
Locked-in pricing and protection from obsolescence of investments
Growth and expansion
Flexible, optimized contracts that evolve to meet changing business needs
Actionable insights for improving practice based on equipment and service data analytics
Ensure system compatibility and enhanced maintenance support
Why choose RightFit
The MCVI story would be incomplete without Philips. It’s a partnership – they help us become the best at what we do.”
– George Villalba, Manager, Clinical Applications & Technology, Miami Cardiac & Vascular Institute
Working with Philips was transformational.It helped us to look at taking care of patients in a way we’ve never done before.”
– Amy Hoey, Chief Nursing Officer, Lowell General Hospital
Value and smart investing
At Philips, we recognize the importance of accurately matching service coverage to your organization’s needs. Our consultative model is designed to work within your financial plan to maximize ROI, increase equipment performance and safeguard against breakdown costs.
Pools enable you to balance risk with funds that can be applied toward parts, labor, clinical and technical training, accessories and other services. Or opt for event-based pools to pre-purchase specific strategic parts at a deep discount.
ProPlus rewards you with flexible training discounts across all service agreements, with simple administration and economic pricing.
Image+ offers parts, service and training discounts through a volume-based purchasing rewards program. This program gives in-house teams access to high-quality parts and support without a service contract.
Balancing budgets is a priority for every organization
Philips offers a number of programs to help manage the cost of service. Financing packages are flexible, in order to accommodate differing needs and resources.
Education and training
RightFit Service Agreements offer a great deal of choice in how, when and where you can take part in clinical and technical training courses.
With more than 1,500 training activities offered online, at your facility, or at a Philips training center, clinicians and engineers have access to courses that enhance operational efficiency and quality of care.
During holidays, service will be delivered to Customers as contractually indicated, and can be found in your service agreement language. Please contact your Philips Service representative, or Philips Customer Care Solutions Center at 1-800-722-9377 with questions.
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