Equipment maintenance

    Customized service agreements


    Flexible RightFit contracts that evolve to meet changing business needs

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    A broad portfolio of services to help you do more with less

     

    Our RightFit Service Agreements are designed so that imaging systems, patient monitoring systems and ultrasound devices can be used to their utmost efficiency – and are cared for by experts who know them inside and out. Our RightFit agreements are available at the time of equipment purchase or any time after, and are tailored to deliver the support you need to achieve clinical, operational and financial goals.

    Philips RightFit service agreements
    We work with your teams when you need us to keep your systems running smoothly.

    Top features

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    Flexible, customizable service plans, from full coverage to on-demand
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    High system uptime, performance and productivity
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    Latest technology to keep systems current

     

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    Nearly 2,000 service support specialists
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    Support for your in-house service and biomed teams

    Offerings based on your needs

     

    The diversity of equipment service contracts allows you to design the kind – and level – of service support your organization needs. From call handling to parts and problem solving, services at every level keep equipment up and running, staff up to speed and organizations on track.

     

    The RightFit service portfolio provides a wealth of benefits with offerings that meet the changing requirements of your business, whether your focus is imaging, ultrasound or patient monitoring. 

    • Access to the latest applications to help with more confident diagnosis
    • Available at any time, including when your warranty is expiring
    • Expert customer care with Philips technicians trained on the specifics of your system
    • Remote service support with field collaboration for fast issue resolution
    • Effective use of equipment through system maintenance and lifecycle services*
    *for most systems

    Corrective services that can solve immediate clinical or technical problems


    Current needs

    High system availability, performance and productivity

    Proactive needs

    Protective, next-step solutions to help detect repeat issues

    Predictive needs

    Forward-looking assessments that anticipate and may head off future challenges

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    Philips RightFit Services

    Interconnected challenges and resources create a solid partnership between Philips and your organization.
    RightFit Service Agreements

    Proven capabilities


    Delivering excellent service adapted to your needs

    Determining the right fit

    Philips RightFit Service Agreements represent the beginning of a trusting relationship. This starts with gaining an in-depth understanding of your workflow and helping you define the scope of your needs and goals. These discussions can happen at any time, so you can future-proof your organization when you need to.

    Flexibility is the norm

    RightFit is based on finding the best plan for you – and adapting it along the way to meet your changing needs. Through regular meetings, our service teams work with you to understand performance metrics and service needs, understanding that your business priorities may have shifted.

    Working relationships

    Philips field service and remote service engineers have the clinical knowledge and technical skills to handle the most complex service challenges. When you choose Philips, you’re choosing a team of experts with a track record of clear communication and collaboration, and a dedication to serving you with the best possible service experience.

    Customer support

    RightFit Service Agreements include access to clinical and technical expertise via our customer care solutions center. Philips experts partner with your in-house staff to help keep your systems performing at their peak.

    Remote services and connectivity*

    Remote services allows Philips to monitor your equipment* in real time, with the goal of reducing downtime or workflow delay. Many remote corrective maintenance events take less than 20 minutes to get back up and running. If your system requires onsite interaction, remote service provides valuable information to expedite that process.

     

    *for most Philips systems, and some non-Philips systems

    Resources to support your decision-making
    Multi-Vendor Services
    Versatility: Multi-Vendor Services for imaging systems and biomedical equipment video and brochure
    Documents

    RightFit portfolio overview brochure  1.34Mb

     

    Value Added Solutions for patient monitoring brochure 439kb

     

    Imaging brochure 371kb

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    Top benefits

    Clinical
    Access to the latest applications leading to more confident diagnosis
    Technical
    Effective use of equipment
    Operational
    Seamless operations and professional support for users
    Financial
    Locked-in pricing and protection from obsolescence of investments
    Growth and expansion
    Flexible, optimized contracts that evolve to meet changing business needs
    Strategic
    Actionable insights for improving practice based on equipment and service data analytics
    Compatibility
    Ensure system compatibility and enhanced maintenance support

    Why choose RightFit

    The MCVI story would be incomplete without Philips. It’s a partnership – they help us become the best at what we do.”

    – George Villalba, Manager, Clinical Applications & Technology, Miami Cardiac & Vascular Institute

    Working with Philips was transformational. It helped us to look at taking care of patients in a way we’ve never done before.”

    – Amy Hoey, Chief Nursing Officer, Lowell General Hospital

    Value and smart investing


    At Philips, we recognize the importance of accurately matching service coverage to your organization’s needs. Our consultative model is designed to work within your financial plan to maximize ROI, increase equipment performance and safeguard against breakdown costs.

     

    Pools enable you to balance risk with funds that can be applied toward parts, labor, clinical and technical training, accessories and other services. Or opt for event-based pools to pre-purchase specific strategic parts at a deep discount.

     

    ProPlus rewards you with flexible training discounts across all service agreements, with simple administration and economic pricing.

     

    Image+ offers parts, service and training discounts through a volume-based purchasing rewards program. This program gives in-house teams access to high-quality parts and support without a service contract. 

    Balancing budgets is a priority for every organization

     

    Philips offers a number of programs to help manage the cost of service. Financing packages are flexible, in order to accommodate differing needs and resources.

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    Education and training

     

    RightFit Service Agreements offer a great deal of choice in how, when and where you can take part in clinical and technical training courses.

     

    With more than 1,500 training activities offered online, at your facility, or at a Philips training center, clinicians and engineers have access to courses that enhance operational efficiency and quality of care.

     

     

    Our Clinical Services Flex Accounts offer specialized education for imaging and ultrasound systems. Similar to a gift card, clinical education may be purchased in a convenient block.

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    Powerful asset management software that helps you make better decisions while saving time and money, designed specifically for health systems.

    AllParts Medical

     

    As part of the Philips family, AllParts Medical has access to all Philips and non-Philips MRI, CT, Ultrasound and X-ray (mammography, interventional, fixed and mobile) parts you need.

    Enterprise Software Maintenance Agreement

     

    A technology protection plan designed to optimize operational and financial performance across your organization.

     

    Technology Maximizer

     

    A cost-effective way to manage ongoing technology upgrades through your operational budget.

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