Customer Support

AED support and service

HeartStart HS1/OnSite/Home and FRx Maintenance Videos

What to do when your AED chirps?
What to do when your AED chirps
Maintaining the HeartStart HS1/OnSite/Home Pads and Battery
Maintaining the HeartStart HS1/OnSite/Home Pads and Battery
Maintaining the HeartStart FRx Pads and Battery
Maintaining the HeartStart FRx Pads and Battery

Everything you need to know about using AEDs

Watch this video to find out how to set up and maintain your OnSite AED. Other AEDs vary slightly but all Philips AEDs have simple, clear instructions telling you what to do.
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Contact us

Technical support: 1-800-263-3342

Email: aedsupport@philips.com

AED frequently asked questions

AED FAQs

Owning an AED

Buying for an organization or business:

  •  
    HeartStart FR3 Defibrillator

    HeartStart FR3  

    • Easy to use so you’re fast to respond
    • Rich clinical information to drive patient care
    • Built to endure and designed for flexibility
    861388
  •  
    HeartStart Automated external defibrillator

    HeartStart OnSite

    • Step-by-step guidance so you know exactly what to do
    • Ready to use when you need it
    • Easy to train your team
    M5066A
  •  
    HeartStart Automated external defibrillator

    HeartStart FRx

    • Built for rugged environments
    • Easily used on infants and children
    • Low maintenance to be ready when you need it
    861304