Customer Support

AED support and service

HeartStart HS1/OnSite/Home and FRx Maintenance Videos

What to do when your AED chirps?
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What to do when your AED chirps
Maintaining the HeartStart HS1/OnSite/Home Pads and Battery
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Maintaining the HeartStart HS1/OnSite/Home Pads and Battery
Maintaining the HeartStart FRx Pads and Battery
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Maintaining the HeartStart FRx Pads and Battery

Everything you need to know about using AEDs

Watch this video to find out how to set up and maintain your OnSite AED. Other AEDs vary slightly but all Philips AEDs have simple, clear instructions telling you what to do.
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Contact us

Technical support: 1-800-263-3342

Email: aedsupport@philips.com

AED frequently asked questions

AED FAQs

Owning an AED

Buying for an organization or business: