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Self-help

Prefer to find a solution online? Find below easy access to our product support information.

Replace a part or find an accessory

Find spare or replacement parts for your product, or upgrade it by purchasing additional accessories.

You’ll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how to’s.

Repair your product and give it a second life

Repairing your product helps it to last longer and reduces the environmental impact of your purchase.

Find an update for your device

Regularly update your product’s software to take advantage of improvements, new features and bug fixes.

Find out more about your warranty

Find full details of the warranty policy covering your Philips product.

Product support

Having issues with your product? Find FAQs, troubleshoots, user manuals and tips.

Troubleshooting & repair

Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.

Sorry, no results found.

It seems that you have searched for something else than we expected.

Please consider the following suggestions to find your product:

Use the full original product model number (e.g. GC6440, HD9650/90 or HX9351/52).
Searching by name: 'Sonicare Diamondclean', 'Airfryer XXL', 'Oneblade'
Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). We suggest you check the product box (model number could be on the bottom) or on your invoice. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush.
Regarding our electric shavers, trimmers or Oneblades: 'NL9206AD' is the postcode of the factory; the model number is printed near to it. Some examples: S7788/55, QP2620/65, QT4070/41.

Alternatively, search for your product via the categories starting by clicking 'Browse by category'

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Please choose your model based on the last 2 digits of your product number, for example RQ1280/21.

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Frequently asked questions about online shop orders

Ordering

Find everything about placing an order, your order status and how to change or cancel an order.

Delivery

Find out more about when your order will be delivered and how to track your parcel.

Payments

Find out more about our payment methods and how to redeem voucher codes.

Returns

Not happy with your purchase? Find out here more about our return conditions and how to return your product.

If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update