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Find spare or replacement parts for your product, or upgrade it by purchasing additional accessories.
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Repairing your product helps it to last longer and reduces the environmental impact of your purchase.
Regularly update your product’s software to take advantage of improvements, new features and bug fixes.
Find full details of the warranty policy covering your Philips product.
Having issues with your product? Find FAQs, troubleshoots, user manuals and tips.
Troubleshooting & repair
Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.
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Please choose your model based on the last 2 digits of your product number, for example RQ1280/21.
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Not happy with your purchase? Find out here more about our return conditions and how to return your product.
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