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    If you're having issues with one of our products, are looking for the right accessories, or are in need of user manuals, warranties, or other downloads, our extensive Support section is there to help.
    Sonicare troubleshooting
    Having Issues with your Philips Sonicare product?
    Due to a technical issue the order confirmation email may reach you with a delay. If not received witihin 48 hours, please contact us.
    Due to a technical issue you may not receive shipment confirmation. Your order is being, however, processed correctly and will arrive within the expected delivery times.
    Delivery times are currently longer than normal due to high order volume. We are doing our best to get your order delivered as soon as possible. An email will be sent out once order has been shipped.
    We are currently experiencing high call volumes. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.
    Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
    Due to maintenance, we will temporarily send the order confirmation email with a delay. This is not impacting the processing and delivery of your order. If you did not receive the order confirmation within 48 hours, please contact us.
    We’re taking action in response to COVID-19. Learn more>

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