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      Self-help

       

      Prefer to find a solution online? Find below easy access to our product support information.

      Find spare or replacement parts for your product, or upgrade it by purchasing additional accessories.

      You’ll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how to’s.

      Repairing your product helps it to last longer and reduces the environmental impact of your purchase.

      Regularly update your product’s software to take advantage of improvements, new features and bug fixes.

      Find full details of the warranty policy covering your Philips product.

      Having issues with your product? Find FAQs, troubleshoots, user manuals and tips.

      Troubleshooting & repair

      Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.

      Where can I find my model number and slash code (Example: HX9352/10)?

      Frequently asked questions about online shop orders

      Find everything about placing an order, your order status and how to change or cancel an order.

      Find out more about when your order will be delivered and how to track your parcel.

      Find out more about our payment methods and how to redeem voucher codes.

      Not happy with your purchase? Find out here more about our return conditions and how to return your product.

      If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update

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