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Repairing your product helps it to last longer and reduces the environmental impact of your purchase.
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Find full details of the warranty policy covering your Philips product.
Having issues with your product? Find FAQs, troubleshoots, user manuals and tips.
Troubleshooting & repair
Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.
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Please choose your model based on the last 2 digits of your product number, for example RQ1280/21.
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Not happy with your purchase? Find out here more about our return conditions and how to return your product.
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