Having issues with your product? Find FAQs, troubleshoots, user manuals and tips.
Troubleshooting & repair
Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.
Search terms
Recommended results
Sorry, no results found.
It seems that you have searched for something else than we expected.
Please consider the following suggestions to find your product:
Use the full original product model number (e.g. GC6440, HD9650/90 or HX9351/52).
Searching by name: 'Sonicare Diamondclean', 'Airfryer XXL', 'Oneblade'
Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). We suggest you check the product box (model number could be on the bottom) or on your invoice. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush.
Regarding our electric shavers, trimmers or Oneblades: 'NL9206AD' is the postcode of the factory; the model number is printed near to it. Some examples: S7788/55, QP2620/65, QT4070/41.
Alternatively, search for your product via the categories starting by clicking 'Browse by category'
Search results for {words} ({number} products)
We found {number} products that are available outside your country, so local promotions may not apply.
Not happy with your purchase? Find out here more about our return conditions and how to return your product.
Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.
Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.
Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.
We are experiencing longer than normal wait times on our voice support channel. Please explore our self-help options or chat with us 24/7. We appreciate your patience and thank you for being a valued Philips customer.
Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.
Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.
Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.
Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.
Please be aware that some of our Subscription Members may have received email messages regarding old or already completed shipments. This is due to an IT issue and these messages can be disregarded. No action is required from your side. Our apologies for the inconvenience!
If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update.
Couldn't find what you were looking for? Contact us here.
Were you unable to find the help you needed and still need to talk or chat to someone? We can help you!
By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.
