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    Welcome to Philips Support

    We are happy to help you.

      Our support section is here to help you if you are having an issue with a Philips product.

      What are you looking for?

      Find spare or replacement parts for your product, or upgrade it by purchasing additional accessories.
      You’ll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how to’s.
      Repairing your product helps it to last longer and reduces the environmental impact of your purchase.
      Regularly update your product’s software to take advantage of improvements, new features and bug fixes.
      Find full details of the warranty policy covering your Philips product.
      Having issues with your product? Find FAQs, troubleshoots, user manuals and tips.

      Troubleshooting & repair

      Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.
      Where can I find my model number?

      Frequently asked questions about online shop orders

      Find everything about placing an order, your order status and how to change or cancel an order.
      Find out more about when your order will be delivered and how to track your parcel.
      Find out more about our payment methods and how to redeem voucher codes.
      Not happy with your purchase? Find out here more about our return conditions and how to return your product.
      Attention icon
      Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.
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      Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.
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      Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.
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      We are experiencing longer than normal wait times on our voice support channel. Please explore our self-help options or chat with us 24/7. We appreciate your patience and thank you for being a valued Philips customer.
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      Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
      Attention icon
      Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.
      Attention icon
      Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.
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      Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.
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      Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.
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      Please be aware that some of our Subscription Members may have received email messages regarding old or already completed shipments. This is due to an IT issue and these messages can be disregarded. No action is required from your side. Our apologies for the inconvenience!
      Attention icon
      If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update.

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