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    Philips Contact Support

    Need help?


    If you're having issues with one of our products, are looking for the right accessories, or are in need of user manuals, warranties, or other downloads, our extensive Support section is there to help.

    Support by topic

    Find what you need from our selection of original Philips replacement parts and accessories
    For extended warranty on selected products, promotions and easy access to support
    Find out more about our service and repair options
    Take advantage of improvements, enhanced functionalities and bug fixes
    Check the warranty policy, period and terms for your product
    Having issues with your product? Find FAQs, troubleshoots, user manuals and tips

    Online shop support contact options


    To get personal help with shopping on the Philips website, please choose one of the following categories:

    Information

    Contact options

    Monday - Saturday 9am-9pm EST

    Sunday 9am-6pm EST

    Information

    Contact options

    Monday - Saturday 9am-9pm EST

    Sunday 9am-6pm EST

    Attention
    Due to a technical issue, you may receive the order confirmation email later than expected. If you do not receive it within 48 hours, please contact us.
    Attention
    Due to a technical issue, you may not receive shipment confirmation. We are working to resolve this as soon as possible. However, your order is being processed correctly and will arrive within the expected delivery time.
    Attention
    Delivery times are currently longer than normal due to a high volume of orders. We are doing our best to get your order delivered to you as soon as possible. An email will be sent once your order has been shipped.
    Attention
    We are currently experiencing a high volume of calls. You may have to wait longer on the line. Please consider calling at a different time. Our apologies for the inconvenience.
    Attention
    Refund processing time is currently longer than normal due to the busy period. We are doing our best to process requests as quickly as possible. A confirmation email will be sent once completed.
    Attention
    Due to scheduled maintenance, you may be momentarily unable to buy products on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue to shop our products at other retailers in the meantime.
    Attention
    Due to scheduled maintenance, you may temporarily receive order confirmation emails later than expected. This is not impacting the processing and delivery of your order. If have not received the order confirmation within 48 hours, please contact us.
    Attention
    Due to maintenance, it is temporarily not possible to add a product to your basket. This will be resolved as soon as possible. We hope to see you at another time.
    Attention
    Due to a technical issue, you may be momentarily unable to pay for products via [PAYMENT_METHOD] on our website. We are working to resolve this as soon as possible and apologise for the inconvenience. You can continue via another payment method or shop our products at other retailers in the meantime.
    Attention
    Please be aware that some of our Subscription Members may have received email messages regarding old or already completed shipments. This is due to an IT issue and these messages can be disregarded. No action is required from your side. Our apologies for the inconvenience!

    Product support contact options

    To get personal help for all your product related questions, please first choose a product category:

    • Sound & vision
    • Personal care
    • Mother & child care
    • Household products
    • Lighting
    • Health
    • Automotive
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