Customer support representative

    Customer support for
    healthcare professionals

    Helping you find what you need quickly

    Customer support for healthcare professionals

    Helping you find what you need quickly

    Customer support lady on the phone

    Want to speak to a technical or sales representative via phone, or get a mailing address?

    Services requests

    Customer Services Portal – specially for healthcare professionals

     

    Have a non-critical service request? Submit
    it online 24/7 at our self-service portal. Requires user account.

    Consumer product

    Are you looking for support for your consumer product purchase?

    Education and training

    By professional role

    By professional role 
    Get more out of your product investment and continuously enhance your clinical knowledge and skills.

    By clinical application

    By clinical application 
    Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence.

    Browse full catalog

    Browse the full catalog 
    Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities.

    Documents and resources

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    Distributors

    Global distributor contacts 

    Find detailed contact information to locate a distributor of Philips products in your region.

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    Documents and resources

    Instructions for use
    Search by modality or product, or use the digital document number to find what you are looking for.

    Product documentation
    User guides and service manuals for the operation and care of your Philips software and products. Requires user account.

    Publications
    Read articles on latest trends and insights, best practices and clinical cases, application tips and more.

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    Online sales

    Hospital supplies and equipment 

    Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. Requires user account.

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    Security and standards

    IT Standards

    Access our complete library of DICOM Conformance and IHE Integration Statements. 

    Product security

    Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. Some documentation requires user account. 

    Compliance programs

    Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity.

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    Self service portals

    My Philips for Professionals

    Access key account, product and service information as well as your available training opportunities from one place. Requires user account.

    Customer Services Portal – specially for healthcare professionals

    One digital platform for asset maintenance, reporting and management—anywhere, anytime. Requires user account. 

    Technical support for healthcare products

    Consumer image mobile

    For questions about Philips Healthcare products in the US please contact:

    Technical support for healthcare products
    1-800-722-9377

    Healthcare Sales
    1-800-229-6417 option 1

    Medical supplies - Consumables
    1-800-225-0230

    Equipment Maintenance Services
    1-800-722-9377

    Sleep and Respiratory Home Care
    1-800-345-6443

    Mother & Child Care
    1-800-542-8368

    Volcano - Interventional devices and therapies
    1-800-228-4728

    Service request guidance

    Most service requests require a basic set of information in order for our representatives to create a new ticket. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time.
    Please have handy:

    • Serial number
    • Hospital location
    • Name of the contact
    • Name of the referral people to be contacted, if different from the contact
    • Short description of the issue

    • Troubleshooting attempted to solve the issue
    • Has a Philips technician already been informed about the issue? If yes, we need the name of the technician
    • Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc.

    Frequently Asked Questions

    1. How is Philips addressing Covid-19?

    • Our commitment to the mission of improving lives is intensified during these challenging times. In support of health systems and healthcare professionals, we have developed this resource center.

      Learn more

    2. How do I find the status of a Purchase Order?

    • For the status of a part, please call Parts and Tech Support at 800-722-9377. Select option 4, then option 3 for “Parts Ordering, Availability, Pricing and Order Status.”
    • For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com

    3. What do I do if I need to order parts?

    • To order parts, please call Parts and Tech Support at 800-722-9377. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status."

    4. What do I do if I need to order AED supplies?

    • To order AED supplies, call 1-800-225-0230 and press option 1.
    • You can also e-mail aedsupport@philips.com.
    • To order an AED itself, call the same number (1-800-225-0230) and press option 2.

    5. How do I sign up for training/clinical education?

    • Clinical Education Ultrasound
          800-522-7022
    • Clinical Education Imaging
          800-813-2781 or clinical.education@philips.com

            1. CT

            2. IGT

            3. MR

            4. Nuc Medicine

            5. General X-ray

            6. Oncology

            7. All other requests

    6. If I give you a Site ID, can you tell me when I purchased?

    • Yes. Please call campaign management at 800-229-6417.

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