Service and Repair

Service & Repair

Repair service

Request a repair or exchange

Select a product category

Sonicare toothbrushes

Saeco coffee machines

For other products (e.g. shavers and household products), please reach out to our contact center

FAQs

1. My product isn’t working- Can I have it repaired? Is my product covered by a warranty?: In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home without any need to return it.

Please check our online troubleshooting and FAQs to find solutions for the most common issues:

Find your product

In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home without any need to return it.

Please check our online troubleshooting and FAQs to find solutions for the most common issues:

For Sonicare toothbrushes, please try our troubleshooting and exchange platform

For Saeco coffee machines, please try our Saeco service center locator.

For other products (e.g. shavers and household products), please reach out to our contact center.
2. How long is the warranty on my product?: Philips warranties are usually between 12 and 24 months depending on the product you own.

To find the exact warranty period for your product and the relevant terms and conditions, please check our

warranty document
3. My product is out of warranty; can Philips do anything for me?: If you think your product is no longer under warranty,

please contact our Consumer Care team
4. Where can I find product information?: Information on our current product range can easily be found in the Products section of the Philips website.

You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).

For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab.
5. Where can I purchase spare parts and accessories for my product?: A wide range of spare parts and accessories is available from our Online Shop.

Click here to find parts and accessories for your product.

If you cannot find the part you are looking for in Philips online shop, you can contact our approved distributor:

Encompass – for All Personal Health Products

If you have any questions regarding spare parts or accessories for your product,

you can also contact Philips Consumer Care team.
6. I moved abroad/I bought my product abroad. Will my guarantee be affected?: No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Please contact your local Philips consumer care team where you are located if you have any issues or questions.
7. I am outside the US; how can I call the contact center?: Products & services may vary from country to country, please contact your local Consumer Care team to ensure we can provide the best possible service.

To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact.

Country/language can be selected in footer section.

I moved abroad/I bought my product abroad. Will my guarantee be affected?

No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Please contact your local Philips consumer care team where you are located if you have any issues or questions.

Country/language can be selected in footer section.
8. Where are the model & serial numbers of my product?: Model number of your product can be found on the box, on the manual or on the product itself:

Where can I find the model/serial number of my product?
9. When is the contact center open?: Our Contact center is open during the following times:

Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays

You can contact our Consumer Care team.
10. Where can I find an authorized Philips service center for my Saeco machine?: You can visit our Philips Saeco service center locator here.
11. How to check the progress of your existing case?: If you have reference number starting with 60-xxx, please contact our Consumer Care team and they will be able to update you with the progress of your case.