Service and Repair

Is your Philips product broken or does it no longer work in line with expectations? If you are looking for manuals, frequently asked product questions or troubleshooting steps, our extensive Support section is there to help. Parts and accessories for Philips products are also available. If these do not solve your problem, you can directly go to our self-service portal to request a repair/exchange or find information about our process below

Troubleshooting & repair

Is your product not working as it should? Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. To do so, please fill out the model number of your product and click on the result below.

Sorry, no results found.

It seems that you have searched for something else than we expected.

Please consider the following suggestions to find your product:

Use the full original product model number (e.g. GC6440, HD9650/90 or HX9351/52).
Searching by name: 'Sonicare Diamondclean', 'Airfryer XXL', 'Oneblade'
Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). We suggest you check the product box (model number could be on the bottom) or on your invoice. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush.
Regarding our electric shavers, trimmers or Oneblades: 'NL9206AD' is the postcode of the factory; the model number is printed near to it. Some examples: S7788/55, QP2620/65, QT4070/41.

Alternatively, search for your product via the categories starting by clicking 'Browse by category'

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Please choose your model based on the last 2 digits of your product number, for example RQ1280/21.

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FAQs

1. My product isn’t working- Can I have it repaired? Is my product covered by a warranty?: In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home without any need to return it.

Please check our online troubleshooting and FAQs to find solutions for the most common issues:

Find your product

In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home without any need to return it.

Please check our online troubleshooting and FAQs to find solutions for the most common issues:

For Sonicare toothbrushes, please try our troubleshooting and exchange platform

For Saeco coffee machines, please try our Saeco service center locator.

For other products (e.g. shavers and household products), please reach out to our contact center.
2. How long is the warranty on my product?: Philips warranties are usually between 12 and 24 months depending on the product you own.

To find the exact warranty period for your product and the relevant terms and conditions, please check our

warranty document
3. My product is out of warranty; can Philips do anything for me?: If you think your product is no longer under warranty,

please contact our Consumer Care team
4. Where can I find product information?: Information on our current product range can easily be found in the Products section of the Philips website.

You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).

For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab.
5. Where can I purchase spare parts and accessories for my product?: A wide range of spare parts and accessories is available from our Online Shop.

Click here to find parts and accessories for your product.

If you cannot find the part you are looking for in Philips online shop, you can contact our approved distributor:

Encompass – for All Personal Health Products

If you have any questions regarding spare parts or accessories for your product,

you can also contact Philips Consumer Care team.
6. I moved abroad/I bought my product abroad. Will my guarantee be affected?: No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Please contact your local Philips consumer care team where you are located if you have any issues or questions.
7. I am outside the US; how can I call the contact center?: Products & services may vary from country to country, please contact your local Consumer Care team to ensure we can provide the best possible service.

To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact.

Country/language can be selected in footer section.

I moved abroad/I bought my product abroad. Will my guarantee be affected?

No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Please contact your local Philips consumer care team where you are located if you have any issues or questions.

Country/language can be selected in footer section.
8. Where are the model & serial numbers of my product?: Model number of your product can be found on the box, on the manual or on the product itself:

Where can I find the model/serial number of my product?
9. When is the contact center open?: Our Contact center is open during the following times:

Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays

You can contact our Consumer Care team.
10. Where can I find an authorized Philips service center for my Saeco machine?: You can visit our Philips Saeco service center locator here.
11. How to check the progress of your existing case?: If you have reference number starting with 60-xxx, please contact our Consumer Care team and they will be able to update you with the progress of your case.

Philips product warranty

Learn more about what's covered under your warranty, warranty policy, period and terms for your product.

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Service & Repair