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Please choose your model based on the last 2 digits of your product number, for example RQ1280/21.
In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home without any need to return it.
Please check our online troubleshooting and FAQs to find solutions for the most common issues:
In many cases when a product doesn’t perform as you would expect, the problem can be resolved at home without any need to return it.
Please check our online troubleshooting and FAQs to find solutions for the most common issues:
Philips warranties are usually between 12 and 24 months depending on the product you own.
To find the exact warranty period for your product and the relevant terms and conditions, please check our
Information on our current product range can easily be found in the Products section of the Philips website.
You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2).
For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab.
Products & services may vary from country to country, please contact your local Consumer Care team to ensure we can provide the best possible service.
To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact.
Country/language can be selected in footer section.
I moved abroad/I bought my product abroad. Will my guarantee be affected?
No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Please contact your local Philips consumer care team where you are located if you have any issues or questions.
Country/language can be selected in footer section.
Our Contact center is open during the following times:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
Learn more about what's covered under your warranty, warranty policy, period and terms for your product.
