You can return your product for free within 30 days from purchase. Simply follow the below steps to use our Do It Yourself (DIY) Return Portal.
1) Login to your MyPhilips Account at https://www.usa.philips.com/myphilips and click on ‘View active order history’ then select the order you would like to return.
If you do not have a MyPhilips Account, please go to the following link to create your return and enter in the email address used to place the order and order number. https://www.usa.philips.com/shop/order-search/search-input
(Please note: if the order does not have the option to return you may have lapsed the 30-day return window.)
2) Ensure the check box to the left of each product you would like to return is selected and update the quantity drop down to the number of units you are returning.
a. If you are returning multiple products, please make sure they fit in one box. If you need to ship back multiple boxes, please create separate return requests for the items in each individual box.
3) Click on the Return products button
4) Select if you would like to exchange the product for a replacement of the same item or return for a refund (Please note if refund is the only option displayed it means we are out of stock and cannot offer a replacement at this time).
5) Select the reason for return from the drop-down list.
6) You will then see packing instructions and a link to download your FedEx return label. Your return label will be emailed to you as well (Please note in some instances you will be instructed to confirm disposal of the item instead and you’ll receive an email confirmation for your refund or replacement).
a. Please be sure you pack all items into one box if you are returning multiple products.
7) Next Philips will show you the FedEx drop off location closest to you. You can also search in a different area if needed.
8) Once the returned product is received and checked by Philips, the refund or replacement will be issued, and a confirmation email will be sent to you.
9) The refunded amount will be transferred to the original form of payment that was used to purchase that product.
Please note we will refund the relevant part of the purchase price for that product. Please ensure you send all original parts.
To return or cancel your subscription order, please visit your subscriptions account here https://www.subscription.philips.com/en-us/my-account/overview
If you have any issues please contact the Philips Online Store Call Center at 1-866-309-3263 (Toll-free) 9am-9pm EST, M-F.