Customer Support





HeartStart FR3 support






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If you are looking for help with your Philips HeartStart FR3 AED, you've come to the right place.

Contact Technical Support


Phone: 1-800-263-3342 (Hours of Operation: 5AM to 5PM Pacific Time, Monday through Friday)



FR3 Training toolkit



Using the FR3

Basic directions

Detailed directions

Treating infants and children

Setting up the FR3

Package contents

FR3 language card

FR3 Data card and battery

Bluetooth module

Automatic test

Date and time

FR3 Rigid System case

HeartStart SMART Pads III

FR3 fast response kit

FR3 infant/child key

Spare battery

Spare pads

Securing the FR3

Maintaining the FR3

Routine periodic tasks

After a use

User-initiated test


Operator’s checklist


Status indicators

Administration and Advanced Configuration

Bilingual option

Viewing setup

HeartStart configure and Bluetooth

HeartStart configure and FR3 data card

HeartStart configure and Bluetooth

Data Management

Last-use data

Event review and Bluetooth

Event review and FR3 data card