AED Support




HeartStart MRx support





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If you are looking for help with your Philips MRx defibrillator, you've come to the right place.

Warranty information


So that our HeartStart MRx ALS Monitor customers can continue delivering reliable and effective patient care, we provide a variety of warranty offerings and preventative maintenance programs. Philips backs HeartStart MRx ALS with 1 year of on-site service. On-site service, requested through our Customer Care Solution Center, is provided by an authorized Philips service representative.


At the time of purchase, a 2-year repair and return warranty can be substituted for the standard 1-year on-site service warranty. To extend the coverage period of either warranty, service contracts can be purchased annually in 1-year increments.


M3536A Warranty Options at POS


  • 1 Year On-Site (Standard Philips Warranty)
  • 2 Year Return To Philips (Bench)
  • 3 Year Biomed Alliance
M3536A Post Warranty Service Contract Options
  • On-Site
  • Bench
  • Biomed Alliance


Performance Assurance Contract available for both M3536A. Must be linked to an active warranty or service contract.

Service Method

Ordering Information
FSE On-site
1 year
W01 (Default in SAP)
Bench with loaner
2 years
USA & Canada
W22 Option
Biomedical Warranty
(requires qualification)
3 years
U.S., Canada & Australia only
WA2 Option

Frequently asked questions (FAQs)

For more information on operational checks, reference the maintenance chapter in the Instructions for Use.




HeartStart MRx Monitor/Defibrillator Training: Access Instructions


The Philips Online Learning Center is pleased to offer medical professionals the HeartStart MRx Monitor/Defibrillator Training for free. For interested critical care nurses, the online training is approved bythe American Association of Critical-Care Nurses (AACN) for 3 Continuing Education Recognition Points, Synergy CERP Category A. Please follow the instructions below to access this training:

1. Log on or register with the Philips Online Learning Center at Once registered, you must log in.
2. Using the left navigation menu, select ‘Course Catalog’ and then ‘Course Finder’. Alternatively, select ‘Alphabetical Course List’ and then ‘Course Categories’.

3. Scroll down to the category
HeartStart Product Training.

4. Choose the course
HeartStart MRx Monitor/Defibrillator Training and review the course description.

5. At the bottom of the page under Purchase Options, click the ‘Get it Now’ link to obtain the course.

6. The course is now located in 'My Learning Activities' and you launch it from that location.

* Please note: You will not be able to get the course again if you already have credit for it.

If you have questions or need assistance, please call our Help Desk at 1-800-692-4295 (M-F, 7am to 9 pm, EST) or email us at

Contact Technical Support


Questions about your HeartStart MRx? Let us help!

Phone: 1-800-263-3342 (hours of operation: 7AM to 5PM PST)



Phone: 1-800-263-3342 (hours of operation: 7AM to 5PM PST)