Tools and resources
to support your AED program

Tools and resources to support your AED program

Be prepared to help save lives

Purchasing Philips HeartStart automated external defibrillators (AEDs) is an important step in preparing your organization to help those experiencing sudden cardiac arrest. Let us help you manage your programs through our array of management tools and resources, ensuring your AEDs are ready for use and members of your organization are educated about how to use them.

Choose the AED services you need

Premier Readiness Program Bundle

The Premier Readiness Program Bundle, offered in one-year and five-year programs, is our most comprehensive service offering. It includes program management with SMART Track, site inspection service, supply replenishment (five-year program only), state AED regulatory support, medical direction and oversight, and post- event review and support.

Maintenance Program Bundle

The Maintenance Program Bundle, offered as a five-year program, is designed for those who want an economical service option that includes program management with SMART Track, site inspection service, supply replenishment and state AED regulatory support.

Stand-alone offerings

Many of Philips AED Services are sold separately for programs not requiring a complete, bundled solution. Program management is available as a stand-alone option to be used for self-management. Medical Direction and Oversite, Post-event Review and Support, and AED/CPR Training are also sold individually.

* Service initiation for the Premier Readiness Program and Maintenance Program Bundles is contingent upon

Philips receipt of all required HeartStart AED Services Agreement documentation.

Need AED support?

Visit our AED Support portal for How-To videos, user manuals and product documents.

Get support

How can we help you?

Contact information

* This field is mandatory

Country

First name*

First name (phonetic)

Last name*

Last name (phonetic)

Salutation

Academic title

Email address*

Business phone

Company*

Job title

Industry

Function

Specialty

Department

State or Province

City

Address

Zip or Postal Code

By specifying your reason for contact we will be able to provide you with a better service.

We work with partners and distributors who may contact you about this Philips product on our behalf.

Follow up information

Preferred method of contact

Best time to call

Estimated time of purchase

Comments

I hereby consent to processing of my personal data and sensitive personal data (if any) and transfer of such data abroad, in accordance with the Privacy Notice that can be found here.

What is cross border data transfer?

I agree on cross-border transfer of personal information.

I hereby agree to receive by email or telephone information about Philips products, services, events and promotions, including information by mail that is appropriate to me, taking into account my activities and preferences, including the Expectations I have indicated / and in this form.

I agree that Philips may share my personal information with authorized resellers of its Philips products and equipment in order to meet my expectations as stated in this form.

I would like to receive marketing related electronic communications about Philips products, services, events and promotions that may be relevant to me based on my user preferences and behavior. I can revoke my consent at any time.

Final CEE consent

The smart way to manage your AED program

Program management with SMART Track

Successful AED program management requires ongoing monitoring of program status and system details. SMART Track is a user-friendly, online system that monitors important components of your program, including device details, accessory expiration, trained responder readiness, and inspection status. Fully managed SMART Track is included with the Premier Readiness Program and Maintenance Program Bundles, while self-managed SMART Track is offered as a stand- alone program.

Supply replenishment

In addition to yearly site inspections, if you purchase the Maintenance Program Bundle or the five-year Premier Readiness Program Bundle, you will receive replacement pads and batteries 60 days prior to scheduled expiration dates. Prior to shipment, we will send an email confirming shipment of replacement pads or batteries.

Medical direction and oversight

Most states require physician oversight for early defibrillation programs. The medical direction and oversight service offers physician oversight from a nationally recognized service provider experienced in corporate and community access early defibrillation programs. This consultative service is designed to meet regulatory compliance and quality assurance standards, while providing risk management expertise and general program support.

Philips is your partner in AED training

Learn more about how we can help you manage your AED program through our array of management tools and resources.

Download brochure (1.12MB)

Learn more about AED products and solution

HeartStart FR3

The HeartStart FR3 is Philips best professional-grade AED with advanced features for the professional responder.

861388

View product
HeartStart OnSite

Designed for the ordinary person in the extraordinary moment, Philips HeartStart OnSite AED is ready to act and virtually ready to go. It allows anyone with little or no training to treat the most common cause of suspected sudden cardiac arrest (SCA) by delivering a shock quickly and effectively, wherever SCA happens. The OnSite automated external defibrillator provides practically real-time guidance through step-by-step voice commands from pad placement to performing CPR. When every minute counts, Philips HeartStart OnSite defibrillator is the partner by your side. Side by side. Step by step.

M5066A

View product
HeartStart FRx

The Philips HeartStart FRx defibrillator features intuitive, step-by-step voice instructions, including CPR guidance, and an audible metronome to help guide basic life support (BLS) responders while treating a suspected sudden cardiac arrest (SCA) Pre-connected SMART Pads II can be used for both adults and children. Rugged, lightweight and reliable, it can withstand rough handling and extreme temperatures. When every minute counts, Philips HeartStart FRx is the partner by your side. Side by side. Step by step.

861304

View product