Austin Regional Clinic: Better connectivity for better, faster patient care
- By Philips
- Featuring
- March 03 2025
- 2 min read
Austin Regional Clinic is an independently owned physician and multi-specialty practice in central Texas with 23 primary care sites and 33 clinics that receive more than a million visits per year. The practice provides a wide range of specialties, including cardiology. Using Philips Extended Holter – ePatch, the team at Austin Regional Clinic was able to establish communication between primary care physicians (PCPs) and cardiologists, get faster patient insights and test results and expedite patient care1.
At-a-glance:
- Partner
- Austin Regional Clinic, Texas, United States of America
- Challenge
- Austin Regional Clinic needed a partner to deliver faster access to Extended Holter – ePatch and Mobile Cardiac Telemetry – MCOT services when needed.
- Solution
- Austin Regional Clinic deployed Philips Extended Holter – ePatch to help streamline workflow, distill data into actionable insights and deliver better, faster patient care.
- Results
- Connected PCPs and cardiologists.
- Reduced time to test results from two to three months to two to three weeks when referred out to Cardiology1
- Improved and expedited care via actionable reports by at least two to three days1
- Improved efficiency and workflow through integration with Epic EMR (implemented in four weeks vs three months)1
The team at Austin Regional Clinic discusses their experience with Philips Extended Holter – ePatch.
Challenge
We wanted to work with an organization that could help us build the relationship between primary practice and cardiology, specifically. And…able to meet the needs of our patients and doctors, and [Philips] seemed to fit those needs.
Solution
Austin Regional Clinic wanted to collaborate with a partner that could provide easier, faster access to Extended Holter – ePatch and Mobile Cardiac Telemetry – MCOT services when needed. A lack of shared visibility into patient data between PCPs and cardiologists meant a lag in treatment time while a disjointed workflow required physicians to manually retrieve and review an entire report to glean clinically relevant insights.
Austin Regional Clinic partnered with Philips to deliver extended Holter monitoring that is simple and efficient. Philips Extended Holter – ePatch delivers comprehensive, actionable reports quickly so physicians can confer on treatment plans and next steps. Bi-directional integration with Epic EMR brought data into one place. The integration took only 4 weeks vs the usual 3 months needed to integrate1.
Result
Using Philips Extended Holter – ePatch, Austin Regional Clinic has improved communication between PCPs and cardiologists. They now have shared access to better insights through improved reporting and faster time to test results, reduced from 2 to 3 months to only 2 to 3 weeks when referred out to Cardiology1. Bi-directional integration with Epic EMR means streamlined workflows that enable efficient, quality care. Philips Extended Holter – ePatch has helped Austin Regional Clinic expedite patient care by at least 2 to 3 days and improve both physician and patient satisfaction1.
From a patient satisfaction, provider satisfaction and access, it's great. We have the EMR integration, the relationship, and the partnership.
- Based on Staff testimonial: Maggie Felger, EMR Director, Austin Regional Clinic, August, 2022. Austin Regional Clinic customer story video (2023. youtu.be/4yOPKV2akug2. Based on Staff testimonial: Soraya Dadras ARC Clinic Manager, Austin Regional Clinic, August, 2022. Austin Regional Clinic customer story video (2023). https://youtu.be/4yOPKV2akug. Results of customer testimonies or case studies are not predictive of results in other cases. Results in other cases may vary.