Reduce non-actionable alarms and unnecessary noise  while standardizing alarm management processes

Reduce non-actionable alarms and unnecessary noise while standardizing alarm management processes

An end-to-end strategy to reduce non-actionable alarms and alarm fatigue

Alarm fatigue is a growing concern in healthcare. Additional technology often means more alarms, many of which are non-actionable. These nuisance alarms interrupt work flow and patient care, disrupt patient’s sleeping cycles and recovery time, and create alarm fatigue for care providers which can lead to poor alarm practices.
 

The Joint Commission released a National Patient Safety Goal on Alarm Management1 focused on improving the safety of clinical alarm systems and outlined key Elements of Performance which accredited institutions are expected to comply.
 

We help implement an alarm management strategy by leveraging data, subject matter experts, and best practices to identify gaps and improvement opportunities from a unit, hospital, and system level. 

Key Benefits

  • A comprehensive assessment of current alarm and noise management practices and processes, including deep data analysis
  • Implementation support and evaluation on the impact of selected changes
  • Reduction in nuisance alarms leading to decreased noise which can improve patient satisfaction and potentially impact HCAHPS scores
  • Assist with compliance of The Joint Commission’s National Patient Safety Goal on Alarm Management 
Learn how Philips helped AU Health develop and implement a Clinical Alarm Management Policy to achieve a 32% reduction in non-actionable alarms in the first 3 months with no adverse patient outcomes identified.*

Our Approach


We appreciate that alarm and noise management are complex challenges which interconnect with many aspects of healthcare delivery. We start with data collection and analysis because it provides valuable insight and is considered the foundation for any effective alarm and noise management strategy.
 

We build on the data analysis by integrating people, processes and practices, technology, and culture as part of our in-depth current-state assessment. Our strategy expands on this fundamental assessment theory to develop long-term sustainable alarm and noise management strategies that align with an organizations goals.

Alarm Overview Graphic

Quantitative and Qualitative Data Analysis


Our consultants follow a step-by-step process that begins with a comprehensive evaluation of your current alarm data, noise levels, and environment. Our data analysts use proven analytic methodologies to provide a baseline review, to be further evaluated and interpreted by our subject matter experts.

In parallel, we interact real-time with clinical staff and meet with leadership to obtain a comprehensive qualitative perspective. This end-to-end assessment:
 

  • Looks at current staff processes and patterns, care models, and patient populations
  • Reviews technology capabilities and use, default settings, and configurations
  • Observes current practice, maps current-state workflow to future-state potential, and reviews policies and procedures
  • Evaluates your current unit, hospital, and system culture related to patient safety and near miss reporting

Taking It Beyond the Assessment


Using our unique co-create methodology, we collaborate with client leadership and frontline staff in a workshop setting to jointly prioritize opportunities and develop an organization-wide alarm and noise management strategy. This approach ensures decisions are not only aligned with organizational goals but are endorsed by all levels of an organization.

Following the workshop, our consultants support the implementation of mutually agreed upon opportunities and provide onsite support during program initiation.

Post-implementation evaluation including data analysis will be completed to evaluate the impact of changes.

Results*


Philips has delivered strategic and sustainable alarm management programs with the following results:
 

  • Modifications of monitoring default and configuration settings to minimize disruption caused by non-actionable alarms
  • AU Health achieved a 32% reduction in non-actionable alarms in the first 3 months with no adverse patient outcomes identified
  • The Joint Commission requested a client publish results of our alarm management program as a best practice 

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1 The Joint Commission. January 1, 2014. www.thejointcommision.org.
*Results are rates measured prior to this engagement compared to rates measured at the end or after the engagement was completed. Results from case studies are not predictive of results in other cases. Results in other cases may vary.