There are many factors that determine whether consulting projects will have a lasting effect on a hospital's day-to-day operations, but staff involvement is the most crucial component, this experienced consultant says.
JoAnn Lazarus, principal and practice operations lead for Philips Blue Jay Consulting which focuses on emergency department optimization, spoke with Becker's Hospital Review about the unique challenges hospitals face when trying to improve their emergency departments.
JoAnn has served as national president of the Emergency Nurses Association and earned her bachelor's and master's degrees in nursing from Natchitoches, La.-based Northwestern State University. Prior to joining Blue Jay Consulting, she worked as a clinical services consultant at Cardinal Health.
Below is the interview discussion where JoAnn provides her insights.