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Sustaining significant improvements in ED operational efficiency and patient throughput

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Learn how Philips consultants helped Connecticut Children’s Medical Center implement process changes to improve performance in their ED.

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Meet our team

Karen Webb

Karen Webb, MSN, RN, NEA-BC, NHDP-BC

Senior Consultant

Karen brings over 25 years of clinical and leadership experience to ED’s, implementing best practices to improve performance while enhancing the patient and staff experience. The work done in performance improvement has translated to several Magnet documents.
Will Stewart

Will Stewart, MSN, RN, CEN, EMT-LP, NE-BC

Consulting Principal

Will brings decades of experience in helping EDs improve patient satisfaction, throughput, cost reduction, and charge capture. He has helped reduce left without treatment rates by as much as 80%. He leverages performance improvement to achieve results while providing focus on safe care and excels at mentoring new leaders.

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