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Webinar: Improving Emergency Department Operational Efficiency at FirstHealth Moore Regional Hospital

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FirstHealth Moore Regional Hospital was looking to address a decline in Emergency Department volume, reduce a high left without being seen (LWBS) rate, and fill an unexpected vacancy in their ED leadership team. They partnered with Philips to conduct a comprehensive ED assessment, implement targeted performance improvement processes, and provide interim ED leadership. As a result of the engagement, FirstHealth Moore has been able to sustain improved ED operational performance and an enhanced patient experience.

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Watch the webinar to learn how our consultants help FirstHealth Moore achieve:

83.6% reduction in LWBS, 6.46% to 1.06%
62.0% reduction in arrival-to-triage, 13 to 5 minutes
87.0% reduction in arrival-to-room, 31 to 4 minutes
64.0% reduction in arrival-to-provider, 47 to 17 minutes
169% improvement in direct bedding, 24.3% to 65.3%
Improved patient experience, overall rating of ED care by 95%

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