Emergency Department and Trauma Center Optimization 

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Helping to improve ED and trauma center efficiency and performance

No two hospitals are exactly alike, so there is no single solution when improvements are needed. Because EDs and trauma centers vary in many ways—acuity, patient expectations, physician practice patterns, and more—our approach is tailored to uniquely meet the goals of each organization.


Philips offers a team of highly accomplished ED and trauma program nurse leaders with the experience and commitment to implement real and effective change. We deliver quantifiable results by collaborating with leadership and staff and tackling each project with a hands-on, in-the-trenches approach—our team becomes part of your team.

ED Optimization Consulting Services

See how your ED performance compares to others

Use our online ED Scorecard to quickly visualize your ED performance.  Use the latest CMS data or enter your own data.   
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.


  • Insights on how to improve emergency preparedness


    Insights on how to improve emergency preparedness

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  • Enhancing ED culture and process efficiency

    White paper

    Enhancing ED culture and process efficiency

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  • Closing the gap on trauma center ROI

    White paper

    Closing the gap on trauma center ROI

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Meet our team

JoAnn Lazarus

JoAnn Lazarus, MSN, RN, CEN, FAEN

Principal and Practice Operations Lead

JoAnn brings 40+ years’ experience in ED leadership and helping hospitals improve efficiency. She has led many change projects in EDs to improve process flow including implementation of fast track and middle track processes with reduction in LWBS.
Beth Fuller

Beth Fuller, DNP, RN, CEN, CCRN, CFRN

Consulting Principal

Beth brings 30+ years of emergency, ICU, and critical care transport leadership in academic medical centers and community hospitals. She has helped increase efficiency and reduce cost while improving patient satisfaction and employee engagement.
Will Stewart

Will Stewart, MSN, RN, CEN, EMT-LP, NE-BC

Consulting Principal

Will brings decades of experience in helping EDs improve patient satisfaction, throughput, cost reduction, and charge capture. He has helped reduce left without treatment rates by as much as 80%. He leverages performance improvement to achieve results while providing focus on safe care and excels at mentoring new leaders.
Ryan Oglesby

Ryan Oglesby, PhD, MHA, RN, CEN, CFRN, NEA-BC

Principal and ED Assessments Lead

Ryan brings 20+ years of clinical and administrative experience in pre-hospital, emergency, trauma, and critical care settings. He has helped clients reduce ED patient walkout and door-to-triage rates while improving patient experience.

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Learn more about our healthcare transformation services for your organization