Emergency Department and Trauma Center Optimization 

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See how your ED performance compares to others

Use our online ED Scorecard to quickly visualize your ED performance.  Use the latest CMS data or enter your own data.   

A collaborative approach to improving ED and trauma center efficiency and performance

No two hospitals are exactly alike, so there is no single solution when improvements are needed. Because EDs and trauma centers vary in many ways—acuity, patient expectations, physician practice patterns, and more—our approach is tailored to uniquely meet the goals of each organization.


Philips Blue Jay Consulting offers a team of highly accomplished ED and trauma program nurse leaders with the experience and commitment to implement real and effective change. We deliver quantifiable results by collaborating with leadership and staff and tackling each project with a hands-on, in-the-trenches approach—our team becomes part of your team.

ED and Trauma Center Services 

A track record of delivering results*

Philips Blue Jay Consulting helps clients improve process efficiency and overall operational performance. Our average results1 include:

Reduced LWBS
Becker’s Hospital Review recently interviewed JoAnn Lazarus on performance improvement in the Emergency Department. Read the full interview here.

1 Based on 31 non-teaching hospitals as measured in the 6 week period immediately prior to the conclusion of a performance improvement project compared to an average of the hospitals’ baseline measurements for the prior year. Results are not predictive of results in other cases. Results may vary.

2 Projection based on results obtained from 31 non-teaching hospitals which have completed a performance improvement project with improvements measured in the last 6 weeks of the project. Philips Blue Jay Consulting does not make any determination as to the medical necessity or appropriateness of hospital billing. Additional collected revenue may be derived in whole or part from shortened wait times, work flow improvements, decrease in patients who leave without being seen, among other factors. Projection is based on the reported collectable revenues for admitted and discharged emergency room patients (excluding OB and surgical admissions). A weighted average is applied based on the individual’s admission and discharged percentages. A reduction in left without being seen (LWBS) rates can mean additional ED volumes. The difference from baseline rate and measured LWBS rate Improvement is multiplied by annual volume and the blended collected revenue rate to calculate a projection of additional annualized collected revenue. Results are not predictive of results in other cases. Results may vary.

* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Meet our team

JoAnn Lazarus

JoAnn Lazarus, MSN, RN, CEN, FAEN

Principal and Practice Operations Lead

JoAnn brings 40+ years’ experience in ED leadership and helping hospitals improve efficiency. She has led many change projects in EDs to improve process flow including implementation of fast track and middle track processes with reduction in LWBS.
Rick McCraw


Principal and Assessments Lead

Rick provides 30+ years of experience in emergency, trauma, and physician practice leadership. He led a Level 1 trauma center and has led programs reducing LWBS and door-to-provider times and streamlined nursing workflow and the ED discharge process.


  • 80.5% reduction in arrival-to-triage at CT Children’s

    Customer story

    80.5% reduction in arrival-to-triage at CT Children’s

    Learn more
  • Three strategies to improve the ED patient experience


    Three strategies to improve the ED patient experience

    Learn more
Follow Philips Blue Jay Consulting on LinkedIn for the latest updates on ED optimization and to engage with our consultants.

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