Emergency Department and Trauma Center Optimization 

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Supporting hospitals and patients during COVID-19


Our consultants help increase process efficiency and implement best practices to improve triage practices, reduce wait times, and address issues with crowding. Consultants can help lead change management programs development and implementation.

A collaborative approach to improving ED and trauma center efficiency and performance

No two hospitals are exactly alike, so there is no single solution when improvements are needed. Because EDs and trauma centers vary in many ways—acuity, patient expectations, physician practice patterns, and more—our approach is tailored to uniquely meet the goals of each organization.


Philips offers a team of highly accomplished ED and trauma program nurse leaders with the experience and commitment to implement real and effective change. We deliver quantifiable results by collaborating with leadership and staff and tackling each project with a hands-on, in-the-trenches approach—our team becomes part of your team.

ED and Trauma Center Services 

A track record of delivering results*

Philips helps clients improve process efficiency and overall operational performance. Our average results1 include:

reduction in arrival to triage waiting time
Reduced LWBS
reduction in overall ED LOS
Addition annual revenue
Becker’s Hospital Review recently interviewed JoAnn Lazarus on performance improvement in the Emergency Department. Read the full interview here.

1 Based on 31 non-teaching hospitals as measured in the 6 week period immediately prior to the conclusion of a performance improvement project compared to an average of the hospitals’ baseline measurements for the prior year. Results are not predictive of results in other cases. Results may vary.

2 Projection based on results obtained from 31 non-teaching hospitals which have completed a performance improvement project with improvements measured in the last 6 weeks of the project. Philips does not make any determination as to the medical necessity or appropriateness of hospital billing. Additional collected revenue may be derived in whole or part from shortened wait times, work flow improvements, decrease in patients who leave without being seen, among other factors. Projection is based on the reported collectable revenues for admitted and discharged emergency room patients (excluding OB and surgical admissions). A weighted average is applied based on the individual’s admission and discharged percentages. A reduction in left without being seen (LWBS) rates can mean additional ED volumes. The difference from baseline rate and measured LWBS rate Improvement is multiplied by annual volume and the blended collected revenue rate to calculate a projection of additional annualized collected revenue. Results are not predictive of results in other cases. Results may vary.

* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Meet our team

JoAnn Lazarus

JoAnn Lazarus, MSN, RN, CEN, FAEN

Principal and Practice Operations Lead

JoAnn brings 40+ years’ experience in ED leadership and helping hospitals improve efficiency. She has led many change projects in EDs to improve process flow including implementation of fast track and middle track processes with reduction in LWBS.
Beth Fuller

Beth Fuller, DNP, RN, CEN, CCRN, CFRN

Consulting Principal

Beth brings 30+ years of emergency, ICU, and critical care transport leadership in academic medical centers and community hospitals. She has helped increase efficiency and reduce cost while improving patient satisfaction and employee engagement.
Will Stewart

Will Stewart, MSN, RN, CEN, EMT-LP, NE-BC

Consulting Principal

Will brings decades of experience in helping EDs improve patient satisfaction, throughput, cost reduction, and charge capture. He has helped reduce left without treatment rates by as much as 80%. He leverages performance improvement to achieve results while providing focus on safe care and excels at mentoring new leaders.
Ryan Oglesby

Ryan Oglesby, PhD, MHA, RN, CEN, CFRN, NEA-BC

Principal and ED Assessments Lead

Ryan brings 20+ years of clinical and administrative experience in pre-hospital, emergency, trauma, and critical care settings. He has helped clients reduce ED patient walkout and door-to-triage rates while improving patient experience.

See how your ED performance compares to others

Use our online ED Scorecard to quickly visualize your ED performance.  Use the latest CMS data or enter your own data.   


  • 80.5% reduction in pediatric arrival-to-triage

    Customer story

    80.5% reduction in pediatric arrival-to-triage

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  • Strategies to improve ED patient experience


    Strategies to improve ED patient experience

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Learn more about our healthcare transformation services for your organization