Emergency Department Optimization

Emergency Department Performance Improvement

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Recent success

  • 79% reduced LWBS for $2.8m in collectable revenue

    Customer story

    79% reduced LWBS for $2.8m in collectable revenue

    Learn more
  • Improved ED processes and discharge times

    Customer story

    Improved ED processes and discharge times

    Learn more

Meet our team

Rick McCraw

Rick McCraw, MBA, MHA, RN, CEN, FACHE

Principal and Assessments Lead

Rick provides 30+ years of experience in emergency, trauma, and physician practice leadership. He led a Level 1 trauma center and has led programs reducing LWBS and door-to-provider times and streamlined nursing workflow and the ED discharge process.
Ryan Oglesby

Ryan Oglesby, PhD, MHA, RN, CEN, CFRN, NEA-BC

Principal and ED Assessments Lead

Ryan brings 20+ years of clinical and administrative experience in pre-hospital, emergency, trauma, and critical care settings. He has helped clients reduce ED patient walkout and door-to-triage rates while improving patient experience.
Follow Philips Blue Jay Consulting on LinkedIn for the latest updated on ED optimization and to engage with our consultants.

Improving efficiency and performance in the emergency department

When problems exist in the ED, faulty or obsolete processes are often the cause. Obstacles to optimal performance may impede patient and process flow and can manifest into work-arounds, unnecessary tasks and steps, and untrained or unavailable staff. Employees and physicians want to do a good job but often do not have the right tools to do so.

Through process redesign and daily performance management, our consultants work to enable measurable outcomes in patient, staff, and physician satisfaction. They help improve process turnaround times, staff utilization, and quality service delivery and increase available collectable revenue.

Key Benefits:

  • Comprehensive ED assessment, followed by phased approach to improve day-to-day operations
  • Recommendations to streamline care processes for increased efficiency and throughput
  • Focus on increasing patient, staff, and physician satisfaction
  • Demonstrated results of improved ED performance

An innovative approach

Our consultants become part of the ED team, collaborating with leadership and staff to provide a strategic approach with hands-on implementation support.

 

  • Assessment: Based on data analysis, an assessment of current processes is completed including stakeholder interviews, observations, and a gap analysis of key performance measures.
  • Project planning: A governance structure is recommended, patient flow and transitions reviewed, strategies and metrics prioritized, and work teams established to analyze processes.
  • Implementation: Our consultants assist staff-led work groups to design and test several change scenarios, implement new processes, and embed sustainable change.
  • Executive summary: The program initiatives with results, impact on staff engagement and patient satisfaction, and long-term plans for ongoing success are presented to management.

Supported by education programs

Our ED Optimization and Enhanced Interim Leadership Staffing programs are supported by education and training programs, when needed.
 

Our approach to education is both didactic and experience-based. The didactic component is comprised of classroom time while also focusing on clinical competencies, behavioral competencies, and skills validation. Our education programs also include clinical oversight, mentoring individuals on the topics covered in the classroom to attain competency validation and inter-rater reliability.
 

Programs include triage training, charge nurse training, executive coaching, and more.

Proven results*

Philips Blue Jay Consulting has a legacy of delivering exceptional performance improvement results in emergency departments, including:

 
  • Decreased left without being seen (LWBS)
  • Decreased arrival-to-triage
  • Decreased arrival-to-provider
  • Increased collectable revenue
  • Increased patient satisfaction

Increasing ED process efficiency for improved performance and patient satisfaction

Increased ED Process efficiency results
Increased ED Process efficiency results

Meet our team

Rick McCraw

Rick McCraw, MBA, MHA, RN, CEN, FACHE

Principal and Assessments Lead

Rick provides 30+ years of experience in emergency, trauma, and physician practice leadership. He led a Level 1 trauma center and has led programs reducing LWBS and door-to-provider times and streamlined nursing workflow and the ED discharge process.
Ryan Oglesby

Ryan Oglesby, PhD, MHA, RN, CEN, CFRN, NEA-BC

Principal and ED Assessments Lead

Ryan brings 20+ years of clinical and administrative experience in pre-hospital, emergency, trauma, and critical care settings. He has helped clients reduce ED patient walkout and door-to-triage rates while improving patient experience.
Becker’s Hospital Review recently interviewed JoAnn Lazarus on performance improvement in the Emergency Department. Read the full interview here.
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

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