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Emergency Department Optimization
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Rick McCraw, MBA, MHA, RN, CEN, FACHE
Principal and Assessments Lead
Ryan Oglesby, PhD, MHA, RN, CEN, CFRN, NEA-BC
Principal and ED Assessments Lead
When problems exist in the ED, faulty or obsolete processes are often the cause. Obstacles to optimal performance may impede patient and process flow and can manifest into work-arounds, unnecessary tasks and steps, and untrained or unavailable staff. Employees and physicians want to do a good job but often do not have the right tools to do so.
Through process redesign and daily performance management, our consultants work to enable measurable outcomes in patient, staff, and physician satisfaction. They help improve process turnaround times, staff utilization, and quality service delivery and increase available collectable revenue.
Key Benefits:
Our ED Optimization and Enhanced Interim Leadership Staffing programs are supported by education and training programs, when needed.
Our approach to education is both didactic and experience-based. The didactic component is comprised of classroom time while also focusing on clinical competencies, behavioral competencies, and skills validation. Our education programs also include clinical oversight, mentoring individuals on the topics covered in the classroom to attain competency validation and inter-rater reliability.
Programs include triage training, charge nurse training, executive coaching, and more.
Rick McCraw, MBA, MHA, RN, CEN, FACHE
Principal and Assessments Lead
Ryan Oglesby, PhD, MHA, RN, CEN, CFRN, NEA-BC
Principal and ED Assessments Lead
Learn more about our healthcare transformation services for your organization