ED interim leadership

Emergency Department Interim Leadership

Offering exceptional interim leadership for the ED

When there is an absence of a leader in the emergency department, practices can become inconsistent and patient satisfaction can be negatively impacted. Our nationally recognized, experienced nurse leaders are committed to helping organizations stay the course through transitional times and developing a foundation for long-term success.

Key Benefits:

  • Day-to-day operational management, initiating performance improvement activities
  • Staff management (recruitment, interviewing, mentoring, and role review)
  • Increasing staff moral by modeling expected behaviors and guiding staff on these behaviors

Examples of ED Interim Leadership roles we fulfill:

  • ED Director
  • ED/ICU Director
  • ED Nurse Director
  • ED/ICU Nurse Director

  • ED Nurse Manager
  • ED/ICU Nurse Manager
  • Critical Care Nurse Manager
  • ED Executive Director

An innovative approach

Our interim leadership consultants become part of an ED team, providing strong team leadership, operational improvement guidance, and hands-on operational support.


  • Roles and communication review: Roles and responsibilities are reviewed and potentially revised to improve staff utilization and satisfaction. Communication methods are updated.
  • Assessment and coaching: An ED assessment is completed and issues are identified. Process improvement initiatives are agreed and deployed. Consultants mentor and coach the leadership team and staff, fostering increased staff engagement and satisfaction.
  • Metrics review and reporting: An ‘ED Scorecard’ is developed to track key metrics and facilitate timely decision making. Executive reports outline progress toward completing actions plans.

Supported by education programs

Our ED Performance Improvement and Enhanced Interim Leadership programs are supported by education and training programs, when needed. Our approach to education is both didactic and experience-based, comprised of classroom time while also focusing on clinical competencies, behavioral competencies, and skills validation. Programs include triage training, charge nurse training, executive coaching, and more.

The Philips consultants provided exceptional leadership and became part of our team. They helped identify, develop, and implement process change which has had a significant impact on our patient throughput as well as patient and staff satisfaction."

Marilyn Drone, MSN, RN

Executive Vice President, Chief Operating Officer, and Chief Nursing Officer, St. Mary Medical Center

Proven results*

Philips provides nationally recognized industry experts to deliver ED interim leadership staffing to help hospitals:


  • Manage day-to-day operations
  • Support and initiate performance improvement programs
  • Increase staff engagement and morale
  • Improve patient satisfaction

Meet our people

Will Stewart

Will Stewart, MSN, RN, CEN, EMT-LP, NE-BC

Consulting Principal

Will brings decades of experience in helping EDs improve patient satisfaction, throughput, cost reduction, and charge capture. He has helped reduce left without treatment rates by as much as 80%. He leverages performance improvement to achieve results while providing focus on safe care and excels at mentoring new leaders.

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Beth Fuller

Beth Fuller, DNP, RN, CEN, CCRN, CFRN

Consulting Principal

Beth brings 30+ years of emergency, ICU, and critical care transport leadership in academic medical centers and community hospitals. She has helped increase efficiency and reduce cost while improving patient satisfaction and employee engagement.

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Learn how we help drive healthcare transformation

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Would you like to talk with one of our clinical consultants to see how our interim leadership consulting can help improve the operational efficiency and staff engagement for your ED? Please share your contact information below and we will get back to you within one business day.

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