Emergency Department Interim Leadership

The absence of a leader in the emergency department can create organizational chaos and a decline in operational performance. Practices can become inconsistent, resulting in the misuse of high-cost resources, and patient satisfaction can be negatively impacted.

Our team of nationally recognized, highly experienced nurse leaders are committed to helping organizations stay the course through transitional times and developing a foundation for long-term success.

Key Benefits:

• Day-to-day operational management, initiating performance improvement activities
• Staff management (recruitment, interviewing, mentoring, and role review)
• Increasing staff moral by modeling expected behaviors and guiding staff on these behaviors
• Creating and managing the departmental budget

• Roles and communication review: Roles and responsibilities are reviewed and potentially revised to improve staff utilization and satisfaction. Increased communication processes are implemented and expected behaviors are modeled.
• Assessment and coaching: An ED assessment is completed and current team/committee structures are leveraged so that process improvement initiatives are agreed, staff-supported, and deployed. Consultants mentor and coach the leadership team and staff, fostering increased staff engagement and satisfaction.
• Metrics review and reporting: An ‘ED Scorecard’ is developed to capture and track key metrics and facilitate timely decision making. Executive reports are written to outline progress toward completing actions plans and advise any issues to address.

Our ED Performance Improvement and Enhanced Interim Leadership programs are supported by education and training programs, when needed.

Our approach to education is both didactic and experience-based. The didactic component is comprised of classroom time while also focusing on clinical competencies, behavioral competencies, and skills validation. Our education programs also include clinical oversight, mentoring individuals on the topics covered in the classroom to attain competency validation and inter-rater reliability.

Programs include triage training, charge nurse training, executive coaching, and more.