Emergency Department Interim Leadership

When there is an absence of a leader in the emergency department, practices can become inconsistent and patient satisfaction can be negatively impacted. Our nationally recognized, experienced nurse leaders are committed to helping organizations stay the course through transitional times and developing a foundation for long-term success.

Key Benefits:

Our interim leadership consultants become part of an ED team, providing strong team leadership, operational improvement guidance, and hands-on operational support.

• Roles and communication review: Roles and responsibilities are reviewed and potentially revised to improve staff utilization and satisfaction. Communication methods are updated.
• Assessment and coaching: An ED assessment is completed and issues are identified. Process improvement initiatives are agreed and deployed. Consultants mentor and coach the leadership team and staff, fostering increased staff engagement and satisfaction.
• Metrics review and reporting: An ‘ED Scorecard’ is developed to track key metrics and facilitate timely decision making. Executive reports outline progress toward completing actions plans.

Our ED Performance Improvement and Enhanced Interim Leadership programs are supported by education and training programs, when needed. Our approach to education is both didactic and experience-based, comprised of classroom time while also focusing on clinical competencies, behavioral competencies, and skills validation. Programs include triage training, charge nurse training, executive coaching, and more.