Emergency Department Optimization

Emergency Department Interim Leadership

Recent success

  • 87% reduction in ED arrival-to-room

    Customer story

    87% reduction in ED arrival-to-room

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  • 80.5% reduction in pediatric arrival-to-triage

    Customer story

    80.5% reduction in pediatric arrival-to-triage

    Learn more

Meet our team

JoAnn Lazarus

JoAnn Lazarus, MSN, RN, CEN, FAEN

Principal and Practice Operations Lead

JoAnn brings 40+ years’ experience in ED leadership and helping hospitals improve efficiency. She has led many change projects in EDs to improve process flow including implementation of fast track and middle track processes with reduction in LWBS.
Beth Fuller

Beth Fuller, DNP, RN, CEN, CCRN, CFRN

Consulting Principal

Beth brings 30+ years of emergency, ICU, and critical care transport leadership in academic medical centers and community hospitals. She has helped increase efficiency and reduce cost while improving patient satisfaction and employee engagement.

Supporting hospitals and patients during COVID-19

 

Our consultants can become part of your leadership team to provide hands-on assistance and/or guidance to lead during time of crisis and support changing priorities and processes. Our interim leaders bring decades of clinical, leadership, and teaching experience.

Offering exceptional interim leadership for the ED

The absence of a leader in the emergency department can create organizational chaos and a decline in operational performance. Practices can become inconsistent, resulting in the misuse of high-cost resources, and patient satisfaction can be negatively impacted.

Our team of nationally recognized, highly experienced nurse leaders are committed to helping organizations stay the course through transitional times and developing a foundation for long-term success.


Key Benefits:

  • Day-to-day operational management, initiating performance improvement activities
  • Staff management (recruitment, interviewing, mentoring, and role review)
  • Increasing staff moral by modeling expected behaviors and guiding staff on these behaviors
  • Creating and managing the departmental budget

Examples of Emergency Department Interim Leadership roles we fulfill:

  • ED Director
  • ED/ICU Director
  • ED Nurse Director
  • ED/ICU Nurse Director
  • ED Nurse Manager
  • ED/ICU Nurse Manager
  • Critical Care Nurse Manager
  • ED Executive Director

Improving patient and staff satisfaction, along with ED performance

improved patient staff satisfaction results
improved patient staff satisfaction results

An innovative approach

Our interim leadership consultants become part of an ED team, collaborating with management and staff to provide strong team leadership, operational improvement guidance, and hands-on operational support.

 

  • Roles and communication review: Roles and responsibilities are reviewed and potentially revised to improve staff utilization and satisfaction. Increased communication processes are implemented and expected behaviors are modeled.
  • Assessment and coaching: An ED assessment is completed and current team/committee structures are leveraged so that process improvement initiatives are agreed, staff-supported, and deployed. Consultants mentor and coach the leadership team and staff, fostering increased staff engagement and satisfaction.
  • Metrics review and reporting: An ‘ED Scorecard’ is developed to capture and track key metrics and facilitate timely decision making. Executive reports are written to outline progress toward completing actions plans and advise any issues to address.

Supported by education programs

Our ED Performance Improvement and Enhanced Interim Leadership programs are supported by education and training programs, when needed.

 

Our approach to education is both didactic and experience-based. The didactic component is comprised of classroom time while also focusing on clinical competencies, behavioral competencies, and skills validation. Our education programs also include clinical oversight, mentoring individuals on the topics covered in the classroom to attain competency validation and inter-rater reliability.

 

Programs include triage training, charge nurse training, executive coaching, and more.

The Philips consultants provided exceptional leadership and became part of our team. They helped identify, develop, and implement process change which has had a significant impact on our patient throughput as well as patient and staff satisfaction."

Marilyn Drone, MSN, RN

Executive Vice President, Chief Operating Officer, and Chief Nursing Officer, St. Mary Medical Center

Proven results*

Philips provides nationally recognized industry experts to deliver ED interim leadership staffing helping hospitals:

 

  • Manage day-to-day operations
  • Supporting and initiating performance improvement programs
  • Increase staff engagement and morale
  • Improve patient satisfaction

Improving patient and staff satisfaction, along with ED performance

improved patient staff satisfaction results
improved patient staff satisfaction results

Meet our team

JoAnn Lazarus

JoAnn Lazarus, MSN, RN, CEN, FAEN

Principal and Practice Operations Lead

JoAnn brings 40+ years’ experience in ED leadership and helping hospitals improve efficiency. She has led many change projects in EDs to improve process flow including implementation of fast track and middle track processes with reduction in LWBS.
Beth Fuller

Beth Fuller, DNP, RN, CEN, CCRN, CFRN

Consulting Principal

Beth brings 30+ years of emergency, ICU, and critical care transport leadership in academic medical centers and community hospitals. She has helped increase efficiency and reduce cost while improving patient satisfaction and employee engagement.
Becker’s Hospital Review recently interviewed JoAnn Lazarus on performance improvement in the Emergency Department. Read the full interview here.
* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Contact us

 

Would you like to talk with one of our clinical consultants to see how our interim leadership consulting can help improve the operational efficiency and staff engagement for your ED? Please share your contact information below and we will get back to you within one business day.

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