Emergency Services

Addressing increased patient demand through ED process improvement

No two Emergency Departments are exactly alike, so there is no single solution to apply when issues arise or improvements are needed. Because EDs vary in many ways—physical layout, acuity, customer expectations, physician practice patterns, and more—our approach is tailored to uniquely meet the goals and desired outcomes of each organization.

 

Philips Blue Jay Consulting brings a team of nationally recognized ED leaders with the experience and commitment to implement real and effective change, however great the obstacles.

 

We deliver outcomes-oriented solutions and quantifiable results by collaborating with your organization and tackling each project with a hands-on, in-the-trenches approach—strengthened by our genuine dedication to the quality of emergency care.

Challenges facing the ED today

  • ED visits increased 34% from 1995 to 2010, from 97 million to 130 million¹
  • During the same time, the supply of EDs has declined by about 11% to 3,700 in 2010¹
  • The ED serves as the front-door for patients with 60-80% of hospital admissions coming from the ED
  • Increased patient volume and decreasing inpatient capacity has led to longer lengths of stay in the ED, higher walkout rates and decreased patient satisfaction

Working alongside you to enable change

When problems exist in the ED, faulty or obsolete processes are often the cause. Barriers to optimal performance which impede patient and process flow are common, and often manifest themselves in work-arounds, unnecessary tasks and steps, inadequate supplies and equipment, and untrained or unavailable staff. Employees and physicians want to do a good job but often do not have the right tools to do so.

 

We believe the value we bring is through transformational change, where we work side-by-side with leadership teams, physicians, and staff to help you achieve your goals.

 

Through process redesign and daily performance management, we work to enable measurable outcomes in patient, staff, and physician satisfaction, improved process turnaround times, greater staff utilization, higher quality and service delivery, and enhanced revenue.

Our methodology
  • Process redesign to eliminate rework and non-valued adding tasks
  • Comprehensive work analysis to determine workload requirements
  • Development of resource planning outlining labor requirements and appropriate skill mix
  • Creation of staffing patterns to meet patient volume and requirements
  • Implementation of management reports or dashboard applications to measure key performance indicators (KPIs)

Access a seasoned team of industry leaders

Our consultants’ first-hand knowledge is deepened by direct access to an expansive network of nurses, physicians, policy makers, and leaders. The combined expertise of these seasoned professionals can identify best practices for virtually any emergency care challenge in all environments.

 

When our work is complete and our strategies are implemented, departments have the ability to enhance their clinical capability and improve their operational performance.

Our ED process improvement services help organizations aiming to address:

Our approach to process improvement

High-level assessment
  • Data analysis
  • Interviews and observations
  • Gap analysis of key performance measures
Project planning
  • Executive reporting structure
  • Selecting and prioritizing strategies
  • Determining metrics and targets
Implementation
  • Facilitation of staff-led work groups
  • Implementing test of change scenarios
  • Embedding sustainable change

Executive summary

  • Initiatives and implementation
  • Results metrics
  • Planning for ongoing success

Utilizing tabletop exercises assist departments that struggle with throughput strategies by allowing for the adjustment of multiple variables during one or more simulations.

 

Tabletop exercises as an adjunct to emergency department operations.

 

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How we enable the transformation process

A targeted focus on the ED

Our nationally-recognized consultants are positioned to understand and address challenges unique to the ED environment. We bring a talented pool of emergency care expertise, as well as offer:
 

  • Consultants with active leadership roles in the national emergency care community.
  • Access to ED professionals and industry best practices.
  • A unique awareness of how the ED connects with and relies upon the operations of all hospital departments.
  • An interest in forming lasting relationships and building long-term teams among the staff members at each facility.
  • An ability to create strategies that remain effective long after we have completed our on-site engagements.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Experience Flow Mapping is a unique and structured methodology to provide an insights-based view of the patient journey and clinical processes. We map-out the data points and insights gained from deep data analysis as well as stakeholder interviews and workflow observations.

 

The experience flow map visually summarizes the patient journey, areas of concern, and the most impactful opportunities for improvement. These maps are usually the size of a meeting room wall.

Clinical expertise

Clinical expertise

Our clinical experts bring extensive experience in collaborating with hospitals and health systems to develop clinical growth strategies and deliver efficient clinical processes.

 

We help create an integrated care management approach and achieve clinical performance improvement goals. Our consultants help align people, processes, and technologies to deliver high-quality and cost-effective patient care across the health continuum.

Related Capabilities
 

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1 Health, United States 2012, with special feature on emergency care, page 20, CDC.
Results from case studies are not predictive of results in other cases. Results in other cases may vary