Supporting hospitals and patients during a time of crisis management

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Philips is here to support hospitals and your patients during the COVID-19 pandemic.


Our Healthcare Transformation Services team brings decades of experience in clinical and leadership roles with expertise in clinical process optimization, patient flow, technology advisory and system integration, and overall care delivery. Our team is dedicated to helping hospitals and your patients during these challenging times.


The below services can be provided onsite and many can be delivered remotely.

Leadership and clinical support


Our clinical consultants can assist with reconfiguring space and creating alternative care areas as well as supporting command/logistics centers, disaster tents, mass/field triage sites, disaster management, and more. Our teams can also review safety plans, share industry guidelines, and advise on improvement opportunities.

Data analytics and dashboards


Analytics consulting and custom performance dashboards provide data-driven insights on patient volume, scheduling, flow, room utilization, and more including COVID-19 data such as patients presenting with symptoms, confirmed diagnosis, patient origin mapping, and trends. Download our Analytics Dashboard for COVID-19 overview.

Demand and capacity management


Imaging, cardiovascular, and surgical services need to provide an efficient and cautious approach to addressing the backlog of elective procedures. Our clinical consultants can help with demand and capacity planning and share recommendations based on predictive modeling to support varying demand and help rethink care delivery going forward.

Facility and site reconfiguration guidance


Our clinical and design consultants can support planning for new or temporary healthcare sites and the reconfiguration of existing facilities to care for COVID-19 needs. Services include equipment/supplies validation*, capacity planning, clinical workflow, patient flow design, staffing models, and more.


*Equipment validation will be according to the appropriate OEM specification and/or applicable requirements.

ED process optimization


Our team can help lead programs to increase triage process efficiency and overall ED workflow, reduce wait times, and address issues with crowding. Consultants can provide onsite interim leadership to manage ED staff and help with change management.

Critical care process optimization


Review of clinical workflow, processes, and technology including ventilators and monitoring devices to implement best practices in Critical Care, telemetry, and other inpatient areas. Consultants can also support the expanded use of eICUs, Central Monitoring Units, and clinical operations centers.

Meet our team

JoAnn Lazarus

JoAnn Lazarus, MSN, RN, CEN, FAEN

Principal and Practice Operations Lead

JoAnn brings 40+ years’ experience in ED leadership and helping hospitals improve efficiency. She has led many change projects in EDs to improve process flow including implementation of fast track and middle track processes with reduction in LWBS.
Lisa Pahl

Lisa Pahl, RN, BSN, MSN

Principal and Practice Operations Lead

Lisa is a recognized expert in alarm fatigue and alarm management. She is a member of the AAMI Healthcare Technology Safety Institute’s national Clinical Alarms Steering Committee and often presents on alarm management.
Steve Wuench

Steve Wuench

Solution Analytics Senior Manager

Steve brings expertise in data analytics, clinical operations, informatics, project management, and administration to help hospitals identify performance improvement opportunities. He helps utilize data to improve patient flow while reducing costs. 
Mel Allen

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.

Past webinars to view our teams expertise

More practice areas


Learn more about our healthcare consulting services for your organization