Effective communication has long been one of the most important skills you can possess in healthcare. In today’s patient-centric healthcare environment, these skills have never been more challenging to practice—or more important to master.
According to the Institute for Healthcare Communication, studies show a strong correlation between the communication skills of a healthcare team and a patient’s ability to follow medical instructions, self manage a chronic disease and practice recommended health behaviors.1
In fact, certain communication competencies can have a profound impact on patient experience, satisfaction and even clinical outcomes.1