According to the Case Management Society of America, “case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote patient safety, quality of care and cost-effective outcomes.”1
Case managers go by a variety of names and titles, depending on the institutions they work for.
“We've heard COPD coordinator, we've heard COPD educator, we've heard COPD disease manager, and more recently, COPD case manager,” says Vernon Pertelle.
No matter what you call them, case managers have one thing in common: They’ve been credentialed through an official certifying body like the American Case Management Association, the Commission for Case Manager Certification or the American Nurses Credentialing Center.
Regardless of their backgrounds—whether they’re a registered nurse, a respiratory therapist, a social worker, or something else entirely—or their official titles, a certified case manager is often the missing piece in maximizing COPD outcomes.2