Last year, we and other industry stakeholders met with KLAS to help the organization understand and rate the necessary verticals for PHM, and we’re proud of our unique standing in this report across all verticals.
And as KLAS noted in its first report this year, Many organizations are trying to get as close as they can to a one-stop shop.
Doing so means competency across these functionalities, highlighted by an assessment by a Philips Wellcentive customer.
- Aggregation - I think Philips is really good at normalizing the data, and it isn’t an easy task to normalize so much disparate data.
- Analysis - I am trying to think of what Philips Wellcentive can’t do that we need to do in regard to analyses, and I can’t think of anything.
- Care Management – Advance Outcomes Manager is actually a good tool for care management. It is tedious to use for care management, but all care management tools are tedious to use.
- Administrative/Financial – The administrative piece is new to Philips Wellcentive, and I think they are still working out some kinks, but they are on a good path.
- Patient Engagement – We can completely customize a care plan so that it applies to one patient, and we can establish goals within the care plan, and the goals are really easy to see.
- Clinician Engagement – On the clinician side, Advance Outcomes Manager is doing really well.
As the report authors framed the achievements – and challenges – of comprehensive PHM: The vendors highlighted most consistently across verticals provide teams of highly responsive engineers and executives to work through customer requests and challenges, even if they don’t have all the pieces of a complete solution today.
We’re proud we have all the pieces in place, and that we were also assessed highly in companion categories such as needed functionality and supports integration goals. We are especially proud that:
- 80% of customers interviewed said they would buy again
- 84% said we are part of their long-term plans
- 91% said we avoid “nickel and diming”
- 67% said we keep all promises.
Yes, only 67%, and like with any KLAS report, you must embrace the constructive criticism, which the reports do not hold back on.