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Juan’s story

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The role of digital solutions in preventing chronic disease progression

This article about a member of our fictional Roberts family – Albert’s son Juan —describes the value of combining innovative digital solutions for health systems and their patients. Read how a patient referral management solution can help to reduce leakage and enhance revenues, and how putting Juan on a remote patient monitoring program followed by an automated lifestyle pathway helped him make the changes he needed to improve his health.


The article describes the value for health systems, clinicians and patients when they can use a ‘plug and play’ suite of open-architecture solutions to manage chronic conditions. In this hypothetical scenario, by helping people like Juan improve their health, his health system:

  • Improved HCAHPS scores
  • Reduced avoidable readmissions and penalties
  • Prepared for two-sided ACO risk
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