Second, while most of us pursued a career in healthcare out of a desire to connect with patients, 73% of our survey participants reported that time or workload frequently prevented them from communicating directly with patients.1 This lack of connection is a loss for both patients and radiologists. I’ve always been a firm believer that humanity and compassion were key to helping patients have a better experience when seeking care. A radiologist or radiology technologist who has the time to answer the patient’s questions before an exam can help alleviate critical anxiety and concerns. Similarly, the practice of supportive, calming, and instructive communication between staff and patients is crucial to acquiring the high-quality images necessary to move the patient forward with an appropriate and timely treatment plan.
Finally, in a field where burnout is a serious concern,2 radiologists are faced with extreme system complexity and administrative burden. My colleagues and I often spend far too much time gathering information from disparate systems, finding imaging studies from different institutions, and chasing down clinical data from a patient’s history to make sure we have the right information to make a confident diagnostic decision. While having that information is critical to my job, it takes up time that could instead be spent with patients or with other staff members. And often, attempting to gather relevant information about our patients proves unsuccessful; leaving us to interpret our patients’ exams in a vacuum. Combine that with increasing pressure to image and read more exams, stay current with new technology and accommodate the demands of reporting obligations and other metrics, and one might long for the days when the technology was a tad less “space-age.”
By no means am I detracting from the power or potential of technology to help us deliver better patient outcomes. Indeed, I am grateful for my technology tools every day. However, in the imaging technology space race, it’s important that we ensure our systemic solutions and innovations are designed with the people behind the images in mind. Calm, engaged patients move less, so solutions designed to provide a positive distraction help mitigate motion artifacts. Technologists supported by easy-to-use technology are less preoccupied by setup details; and, standardized protocols and automated sequence applications help them spend more time focused on obtaining better histories and acquiring better images. Radiologists enabled by seamlessly connected systems can focus on making accurate and actionable clinical decisions that empower them to play a more valuable role in patient care.
At the end of the day, our technology should help facilitate a seamless pathway for radiologists to deliver a definitive diagnosis and send patients on their way to appropriate care. There is an opportunity for thoughtfully innovative technology to enhance that opportunity for collaboration, rather than to hinder it. Technology that is simplified, intuitive and puts patients at the center empowers radiologists to focus on what matters most. That’s a futuristic vision we can all get behind.
NOTE: Dr. Kemp is a clinical consultant to Philips and member of an advisory team focused on developing patient- and staff-centered solutions to improve imaging outcomes. For more information on Philips Radiology Solutions, visit www.philips.com/radiology.